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FLASH SALE: 2GB of monthly bonus data for free*

Jade_S
Public Mobile
Public Mobile

Hey Community, 

 

Starting July 29 to August 3 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS

 

This offer is available to new customers only. Rules and conditions apply.

 

How to Get this Offer: 

  1. Submit your email address here
  2. Receive the promo code via email 
  3. Activate on any plan $35 or higher online by August 13 using the promo code to redeem this offer.

 

Offer Details:

  • Activate on any plan $35 or more using the promo code by August 13 and get a free 2GB recurring data bonus 
  • Offer available to new customers who activate online.
  • 2GB recurring data bonus will be applied to activations on $35, $40,  $50 and $70 rate plans with the use of the promo code. Offer excludes $15 and $25 rate plans. Bonus data will expire if the account becomes inactive or the rate plan is changed. 
  • Please note it may take up to 2 business days for bonus data to be applied. 
  • This promotion is not stackable with other in-market offers.

This offer is subject to change without notice.

 

How to Activate:

  1. If you need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM card will be shipped within 3 to 7 business days. You can also order your SIM card through Amazon, and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you. 
  2. Visit activate.publicmobile.ca to activate online, or activate in-store

 

To learn more about Public Mobile, click here.

 

- The Public Mobile Community Team





75 REPLIES 75

shahestates
Good Citizen / Bon Citoyen

@hTideGnow wrote:

@shahestates wrote:

But my question is that why are the online support chat team saying it is only for 6 months ??


@shahestates  did you talk to the Activation online support ?  I believe those are Telus employee and they might not know the plan very well.  

 

From what we know, this is a re-occurring bonus with no ending.  

 

Of course, you can open a ticket with Customer Support Agent to confirm.  They will communicate with you via Community Inbox, which is good, you have the proof in writing.

 


Yes I chat with Activation support two different team members and both said the same thing 6 months limited bonus. But email received is clearly stating unlimited. They are misleading me and thinking of not porting my number from Freedom's 5GB data plan for $35.


@shahestates wrote:
I chat with Activation support two different team members and both said the same thing 6 months limited bonus. But email received is clearly stating unlimited. They are misleading me and thinking of not porting my number from Freedom's 5GB data plan for $35.

Open a ticket with CS Agent,  their answers are more reliable.    And as I said, you have the answer in writing in your inbox just in case there is dispute in the future.

shahestates
Good Citizen / Bon Citoyen

@hTideGnow wrote:

@shahestates wrote:
I chat with Activation support two different team members and both said the same thing 6 months limited bonus. But email received is clearly stating unlimited. They are misleading me and thinking of not porting my number from Freedom's 5GB data plan for $35.

Open a ticket with CS Agent,  their answers are more reliable.    And as I said, you have the answer in writing in your inbox just in case there is dispute in the future.


Yes, ticket has been submitted but they might take 2 days to respond me. The bonus will expire on Aug 13.

Without live calling agent it is very bad Customer service in PM. I am disappointed

Fawcett
Good Citizen / Bon Citoyen

@shahestates the activation online support clearly told me for as long as you stay with Public Mobile.

 @shahestates : It's quite frustrating to hear all these mixed messages. As far as we know it's unlimited recurring as long as you submit an email, activate online, select >$34 plan, don't suspend, don't change plan. Although the last two may be YMMV if you change up or down staying above $34.

shahestates
Good Citizen / Bon Citoyen

@z10user4 wrote:

 @shahestates : It's quite frustrating to hear all these mixed messages. As far as we know it's unlimited recurring as long as you submit an email, activate online, select >$34 plan, don't suspend, don't change plan. Although the last two may be YMMV if you change up or down staying above $34.


Yes it is very frustrating to me before even joining PM


@shahestates wrote:


Yes, ticket has been submitted but they might take 2 days to respond me. The bonus will expire on Aug 13.

Without live calling agent it is very bad Customer service in PM. I am disappointed


it could take up to 2 days, but usually it is couple hours.  So, keep checking your Community inbox for new messages, CS Agent will respond you there.  

 

Yes, Live Support is the most asked service here.  But PM tries to cut down the cost a bit by having this fully online support model.   

 

@shahestates 

I can understand the frustration with conflicting information. the terms and conditions are clear on this promo as follows:

 

  1. Activate online with a plan $35+.
  2. Add the promocode 2GBBONUS when activating.
  3. The expiry is unlimited as long as you don't change your rate plan.
  4. Your account must be active and in good standing. I can say that if you suspend your service via lost/stolen it won't affect your promotional data. Suspension for non payment I have not tested.
  5. The email registration is a courtesy email you are not required to use the same email to activate or register an email to qualify for the promo. I would do it just so you have a copy of the terms and conditions.
  6. Activate by 11:59:59pm eastern on August 13th 2021.

The activation chat people are getting mixed up with a select retail locations 2gb bonus data for 6 months promotion....pay them no heed they only know basic info about pm.


@shahestates wrote:

@hTideGnow wrote:

@shahestates wrote:

But my question is that why are the online support chat team saying it is only for 6 months ??


@shahestates  did you talk to the Activation online support ?  I believe those are Telus employee and they might not know the plan very well.  

 

From what we know, this is a re-occurring bonus with no ending.  

 

Of course, you can open a ticket with Customer Support Agent to confirm.  They will communicate with you via Community Inbox, which is good, you have the proof in writing.

 


Yes I chat with Activation support two different team members and both said the same thing 6 months limited bonus. But email received is clearly stating unlimited. They are misleading me and thinking of not porting my number from Freedom's 5GB data plan for $35.


Some of the people that you spoke with are likely looking at the details of a similarly-themed but different promotion. To my knowledge, there was an offer that lasted for 6 months sent to some previous customers.  The bonus data being discussed in this thread lasts as long as you stay a customer on the eligible plan.  I wouldn't continue asking CS_Agent or live chat.  The correct information has already been provided to you in this thread. 

LeePublic
Town Hero / Héro de la Ville

There's a new 2 GB Bonus data Flash Sale ending August 16th, just a FYI.

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