Exciting changes to our brand and customer experience

[KamWest]

Most of the plans seem fairly stable and if not something else always comes along. The deals seem to be getting better so I'm not too worried.

[kas]

Hi Dave,

Will there be more staff to assist the customers in the near future?  That'd be a nice addition I think.  The community is great with a lot of people who can help but there's only so much they can do when the issue can only be resolved by the company.  Thanks,

Kas 

[jor123]

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@KamWest wrote:

Most of the plans seem fairly stable and if not something else always comes along. The deals seem to be getting better so I'm not too worried.

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Yes, hopefully these promotions continue. 

[srlawren]

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@kas wrote:

Hi Dave,

Will there be more staff to assist the customers in the near future?  That'd be a nice addition I think. 

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@kas unfortunately, outward appearances are that Public Mobile would rather spend their budget on virtual paint than on actual meaningful changes like the one you suggest.  

[Asima]

Happy to hear that. Yes, the most needed thing is to improve the online problem-solving process, which is the biggest thing keeping away some people from moving toward Publem Mobile.

[terrybev]

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@daredogg wrote:

Update to the logo is bland and unoriginal. Being a graphic artist, the colours just don't do it for me. Should of at least stuck to the orange we've all grown accustomed to. Can we also do a little lighter on the beige background? Harder to see the orange links like @stonechucker already mentioned.

Here I come out of the woodwork, and my first post is a complaint!

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I totally agree. I like our old logo in orange, and I don't like the beige, just saying

[Marc_NL]

1. Everyone knows a car goes faster with a new coat of paint. If you switched to red it would be even faster, trust me.

2. You're "for the public" by restricting freedom of choice? Currently all the plans I see on offer have only 3G data. I'll just dust off my original Galaxy Note and be all set then. Oh, no, wait. That had LTE.

[kas]

It's quite sad but I'm sure @Dave_M will focus on customer support at some point

[mimmo]

@Marc_NL  the 3g is still LTE, but throttled.  Everyone who had a full lte plan still keeps it. If you want full speed LTE public's old prices iirc we're basically the same as Koodo.

since only a small percentage of new activations were at the full lte speeds using the plan builder then really the consumer made the decision...

[Joelkim]

Please don't remove rewards because I love you!