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Great Neighbour / Super Voisin

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

"m very disappointed about this service.
My sister closed this account (telephone 438-xxxxxxx5) in November 2016 and the reimbursement for her $59.00 was never ...made in her account. Now the account visa is closed and today we spoke with Mr. Rafael (employee number 14xxxx0) and says that HIS SUPERVISOR says the only way to get the amount is ONLY in the credit card that is closed.
The SUPERVISOR DIDN'T WANT TO SPEAK WITH US, says it's politic no speak with customers..... IS IT A JOKE?
The employee that received the information in November did not do his job properly and they have to find another solution for us.
We now emphatically demand a check by mail to my sister as soon as possible.
I'm very disappointed with this company.

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Deputy Mayor / Adjoint au Maire

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

 

@Shazia_K and Mods... Looks like I've stepped in to something and somewhere where I don't belong.

 

Sorry if I made it worse!

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Great Citizen / Super Citoyen

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

No problem friend, I've been, in a polite way, Fudged by virgin mobile in 2015 (after bell purchased them) I had an amazing plan unlimited everything (yes unlimited DATA) for 40$ a month. They decided to simply say'' well you're a minorité so we are cancelling the plan you have because it's an old plan. We don't have a contract so we can do what we want. I'm simply not going to let another big compagny buy a small one and start screwing the first customer who supported that company because the network was not as good as it is now.

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Mayor / Maire

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

@humonculi

 

#1 - Public also can change plans with 30 day notices. They have lots of times in the past done this. (eg $15 plans, Siren plans, unlimited data plans, unlimited international calling plans)

The idea they would waste the time migrating you to Koodo simply to make changing plan easier is just wrong

 

#2 - Koodo has no contract, as well they have no "$15 to $18 per month fees".

The Tab Small is $7, Tab Medium is $15, Tab Large is $21 IF you want to get a phone. If not you never pay this fee.

 

So no I would not be worried and any carrier can do increases (in fact all have)

 

 

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Mayor / Maire

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

@Mirian1234 this is pretty normal as well, many carriers do not have supervisors on phone lines

Why would you close the credit card if you were waiting a refund though? Refunds usually take up to 90 days so from Nov (Dec - Jan - Feb)???

 


@Mirian1234 wrote:

I"m very disappointed about this service.
My sister closed this account (telephone 4x8xxxxxxxx5) in November 2016 and the reimbursement for her $59.00 was never ...made in her account. Now the account visa is closed and today we spoke with Mr. Rafael (employee number 14xxx) and says that HIS SUPERVISOR says the only way to get the amount is ONLY in the credit card that is closed.
The SUPERVISOR DIDN'T WANT TO SPEAK WITH US, says it's politic no speak with customers..... IS IT A JOKE?
The employee that received the information in November did not do his job properly and they have to find another solution for us.
We now emphatically demand a check by mail to my sister as soon as possible.
I'm very disappointed with this company.


 

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Great Citizen / Super Citoyen

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

Koodo does have an additionnal fee for a cellphone depriciation. This is actually what legally protects both parties as to wether or not they can change their prices. the terms and conditions to which us with the legacy plans agreed to aren't the same as the new plans. Again I might be wrong, but I was promised by the public mobile sales rep at the time that the price could not be changed unless i did the modifications myself.

 

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Great Neighbour / Super Voisin

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

First at all, nobody told me that it takes too long waiting... 90 DAYS? WOW.

Second if we closed the account is for personal reason.

Strangely today Mr. Rafael told me it takes only 25 working days.... So?

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Oracle

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

Any place I have been and done a return  at a retail store or anything and purchased with a card be it a credit card or debit card, the refund has always had to be on the card that it was purchased with.  Even though my wife and I have joint accounts it had to be my card.  I don't think it is unfair for PM to be doing the same


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
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Mayor / Maire

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

@humonculi same thing happened with Mobilicity. Many old plans had different terms. Problem is once the *law* changed, those old contracts became invalid.

Even if Public said something in past they do not have to honour it today

 

There are no additional fees on Koodo. What the tab is actually doing is an interest free loan. Koodo takes the price of the phone (eg $360) then divides it by 24 months ($15) 

That extra $15 you pay every month is simply repaying the value of the phone.

 

Mayor / Maire

Re: Effective April 1, changes are happening to Legacy/ Pioneer rate plans

Thanks @kav2001c and @makkahn28 for elaborating on why one may not want to migrate to Koodo.  

I forgot to consider the prepaid vs postpaid scenario too.. thats a significant difference unless PM has worked out an understanding to pre-approve everyone migrating to Koodo and only do a credit check if going on a tab agreement.