@veronicacoreas Something has gone wrong with your activation or are you absolutely sure that is the number given to you. Has your credit card been charged?
The 236 number might not be for @veronicacoreas 's area of use. Like she is in Victoria but chose a Vancouver area number????
236 covers the province but yes you want a local exchange number in 236. Has to be a set up problem as outgoing should work no matter what. OP implies has been a customer for months wanting a refund for months???
i tried taking a new west number 778 and it failed to change
looks like the 15 dollars are not applied yet to cover the plan 15 dollars fee
where and how do i do that ?
still shows that i have 20 dollars
i need a fexed number now
i see you guys are responding
please help me fix this problem and i prefer a 778 area code can you guys change and pay my plan asap
Are you getting an error message for the rejected number change? What is it? Can you show us a screen shot?
2 things @veronicacoreas
1. To reactive via your self service account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
2. You have to change your number yourself.
@veronicacoreas Its all making sense now....do the following:
Important that you know that you aren't talking with Public Mobile customer service here. We are the first level of help solving many problems for customers. But you may ultimately need to deal with the moderators. We are just customers like you who are here for free offering assistance. So no, we can't change your number for you but we can help walk you through it.
You mention changing to a New Westminster number. Are you in the greater Vancouver area? Ultimately a number change can only fix people in your local area being able to call you. It sounded as though you had more problems than that which will not be related to your phone number. I haven't noticed if you've identified how long you have been a customer, was it working and then it just quit? Might your account gave been suspended due to it not renewing properly recently? $15 plan I'm guessing?