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Mayor / Maire

Re: Check out our new Help Videos!

I like the fact you added the timestamps as if someone was looking for a specific feature they wouldn't watch entire video

 

Having seperate videos though would also let you see which features / issues are more prevelant among your users though

 

Mayor / Maire

Re: Check out our new Help Videos!


@will13am wrote:

@stonechucker wrote:

The announcer was too fast, the music was too much.  I agree with all that has already been said.

 

A howto vidéo should be 3-5 minutes in length, focused on one subject, and spoken at a pace about about a word every 2 seconds.  These need to be instructional, and should also be.captioned, and bilingual.


Have you ever seen a 5 minute commercial before?  


Lots of times?

Even some online streaming services let you view a longplay commercial to then watch your show uninterupted

 

Tons of movie trailers are in the 5 minute mark if you still go to the theatres as well

 

Good Citizen / Bon Citoyen

Re: Check out our new Help Videos!

I like this kind of video. Not commercial and fun to watch but most importantly, it gets the message across. Good job.

Re: Check out our new Help Videos!


@kav2001c wrote:

@will13am wrote:

@stonechucker wrote:

The announcer was too fast, the music was too much.  I agree with all that has already been said.

 

A howto vidéo should be 3-5 minutes in length, focused on one subject, and spoken at a pace about about a word every 2 seconds.  These need to be instructional, and should also be.captioned, and bilingual.


Have you ever seen a 5 minute commercial before?  


Lots of times?

Even some online streaming services let you view a longplay commercial to then watch your show uninterupted

 

Tons of movie trailers are in the 5 minute mark if you still go to the theatres as well

 


At a movie theatre I expect 5 minute trailers, so that’s helpful for me when I want to see what is coming.

 

If I want a help video, I am looking for step-by-step instructions, with gothchas and tips for why I might choose one option vs the other.  5 minutes can be a game changer when used wisely.

Oracle

Re: Check out our new Help Videos!

Wow finally watched the videos. I echo the reviews above.  Definaty not really helpful.  

 

Liked how the 25 +25 refer a friend promo was visable on the self serve. And not really sure how Hotspoting was a plan feature. 

 

I think some of these are actually better/more informative  as help videos :

   https://m.youtube.com/watch?v=tAHbFXfETAs

 

     https://m.youtube.com/watch?v=pIf6L4hyFhc 

 

 

 

Deputy Mayor / Adjoint au Maire

Re: Check out our new Help Videos!

Nice video.  Good for new user. Smiley Happy

Mayor / Maire

Re: Check out our new Help Videos!


@Fergusson wrote:

I like this kind of video. Not commercial and fun to watch but most importantly, it gets the message across. Good job.


@Fergusson what was the message that came across to you?


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Good Citizen / Bon Citoyen

Re: Check out our new Help Videos!

Awesome, thanks for sharing Smiley Happy