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Good Citizen / Bon Citoyen

Re: Check out our new Get Help page!

 

 

 

It's here: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

 

"You should still include a link to contact a moderator in case the customer needs customer service assistance.  I understand it’s mostly peer 2 peer online help but sometimes there’s account issues that need to be fixed..  Smiley Sad"

Good Citizen / Bon Citoyen

Re: Check out our new Get Help page!

Hi, I would like to give feedback on the new help line.  I will be signing up a new plan tomorrow.  Also how to I earn reward points when helping out?

Oracle

Re: Check out our new Get Help page!


@NewBee wrote:

Hi, I would like to give feedback on the new help line.  I will be signing up a new plan tomorrow.  Also how to I earn reward points when helping out?


@NewBee 

You earn community rewards by simply participating, which can include asking questions, providing help to others, and joining discussions.  In order for community rewards to be credited properly, your e-mail address on the PM Community must match your e-mail address in your PM self-serve account.  A good place to start is to read the knowledge base articles here, in order to learn how things work, and equip yourself to help others:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/tkb-p/knowledge_base

Model Citizen / Citoyen Modèle

Re: Check out our new Get Help page!

I like the robot being named as SIMon XD 

Good job PM! 

Great Neighbour / Super Voisin

Re: Check out our new Get Help page!

I am a new member.  Right off I have one pressing question.  I signed up indicating that messages/communications from Public Mobile should be in English.  The first one I  got was in French, which I don't speak.  I am too old to learn another language.  I REALLY don't want to be sent messages I can't read.  Can someone tell me how to fix this?