cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Deputy Mayor / Adjoint au Maire

Re: Check out our new Get Help page!


@dararara wrote:

Can the the help page or the bot answer when the next Koodo migration offer is going to happen so we can stop wasting our time with Public?


SIMon says: You’re kidding, right?

Deputy Mayor / Adjoint au Maire

Re: Check out our new Get Help page!

I like it!

Oracle

Re: Check out our new Get Help page!

@David_J@Alan_K  any way to have the help categories be visable before doing a search instead of only after? I believe it will let users learn and explore easier. 

 

Untitled.png

Great Neighbour / Super Voisin

Re: Check out our new Get Help page!

Had some issues yesterday with getting vouchers to add properly message the mod team , and they were great totally corrected the problem for me thanks public mobile . You rock !!! .

Moderator

Re: Check out our new Get Help page!

Hey @Dadsphone,

 

We are really glad to read about your great experience. 

We are here to assist you the best we can.  Smiley Happy 

 

 

Cheers!! 

 

 

 

Roxana 
Public Mobile Moderator team 

Deputy Mayor / Adjoint au Maire

Re: Check out our new Get Help page!


@Pizzaeh wrote:

@dararara wrote:

Can the the help page or the bot answer when the next Koodo migration offer is going to happen so we can stop wasting our time with Public?


SIMon: You’re kidding, right?


Simon: Anymore request before migration offer is offered?

Deputy Mayor / Adjoint au Maire

Re: Check out our new Get Help page!

However, SIMon is not helpful at all...Smiley Sad

Model Citizen / Citoyen Modèle

Re: Check out our new Get Help page!

You should still include a link to contact a moderator in case the customer needs customer service assistance.  I understand it’s mostly peer 2 peer online help but sometimes there’s account issues that need to be fixed..  Smiley Sad

Great Neighbour / Super Voisin

Re: Check out our new Get Help page!

Me too I am curious

Re: Check out our new Get Help page!

@sunflowershine, that was my first thought when Simon was introduced.  It's much better now.  Still some kinks in the database, but much more usable now.

 

Tip, try not using too many words when asking a question.  Use the main 'topic' such as sim, activate, plans, autopay.