I think there are probably more people out there who prefer talking to a live agent. That may be the stumbling block to increasing the number of users PM wants to reach. Unless someone is getting more, I don't think PM will get the numbers they are looking for. But who knows, let's wait and see. I could be wrong.
I would never have switched from FM to PM if it wasn't for the great promotion. I was worried about not having phone support. I think I am okay now but try convincing non-PM users that. It won't be easy.
I just hope nothing goes wrong with my phone service because my a first thought is to call someone, not type an email. I'd rather speak to someone. I prefer a live agent. It's quicker and easier for me. In fact, I actually hate typing.
Seriously though, how often do you interact with customer service? If you had to do it on a daily basis, I am sure you would hate the service even if you had a live person to yell at every day. As long as Public Mobile shares the savings by not having physical stores and running large call centers with the customers, we should be happy.
BTW, in all the times that you have had to interact with Freedom customer service, how helpful were they in resolving your issue? In my own personal experience, they were not that useful because my gripes were about coverage issues that were never really resolved to the day I left the service. Has they been, I might still be with them.
@Michael77 yes, we understand your point of view also. This is one of the ways in which PM differentiates itself from other competitors, for better or for worse. If availability of somone you can call up with issues is a high priority for you, you may want to explore other options out there in the market that might serve your needs better.