For Public? I communicate monthly at the very least
Even simple things (eg such as why the autopay rewards are not being applied to my account) need to be manually adjusted and investigated
(The last email I received today said matter is still under investigation, they manually credited the account, and contact them again in 90 days if not resolved)
I probably contact them more often than most members (since I have 6 active lines plus I help out my referals) but still
Seriously though, how often do you interact with customer service? If you had to do it on a daily basis, I am sure you would hate the service even if you had a live person to yell at every day. As long as Public Mobile shares the savings by not having physical stores and running large call centers with the customers, we should be happy.
WTF? Nice to know, when I'm having trouble with my accout a Team moderator is not available and there is no means to communicate with staff. Sending this to twitter and CRTC. My phone service has not been working and I'm locked out of my account. I have bills to pay, doctors appointments and work related things I need to take care of, any and all damages/interest charges I will hold Public Mobile directly responsible.
@Echofoxtrot no need, just remove the "@"
EDIT: or use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2nd EDIT: good luck holding PM respnosible for interst or damages--they were explicity excluded via the terms of service you agreed to while activating: https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf. Check page 3, Warranty section.
I am unable to do anything, because even my phone number doesn’t exist on Public Mobile site,
my email not accepted, could you please help me to log in on my account.
This Community based support system is not working very well.
Any other business that leaves a customer without a proper support and issue resolution simply goes out of business. Not sure how this is supposed to work.