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Great Neighbour / Super Voisin

Re: CONTEST: Help us redesign our boards for a chance to win!

As I posted in a different thread, Private Messages must have a threaded view in addition to (or instead of) SENT and INBOX views. I would imagine that anyone who's had to bounce back and forth between SENT and INBOX simply to keep track of a conversation will agree with this.

 

Thanks.

Highlighted
Mayor / Maire

Re: CONTEST: Help us redesign our boards for a chance to win!


@Helmanfrow wrote:

As I posted in a different thread, Private Messages must have a threaded view in addition to (or instead of) SENT and INBOX views. I would imagine that anyone who's had to bounce back and forth between SENT and INBOX simply to keep track of a conversation will agree with this.

 

Thanks.


Agree. 

 

What I have been doing is to have a text file to store the correspondence in a sequence.  I cut and paste the content to my reply.  Fortunately, most of my problem was fixed in couple of replies.

Highlighted
Great Neighbour / Super Voisin

Re: CONTEST: Help us redesign our boards for a chance to win!

Please make all password fields paste-able!

Annotation 2020-03-22 132046.jpg

Highlighted
Retired Oracle / Oracle Retraité

Re: CONTEST: Help us redesign our boards for a chance to win!


@Helmanfrow wrote:

Please make all password fields paste-able!

ChangePassword132046.jpg


@Helmanfrow  

The password change snapshot you posted is from the PM self-serve account. For this redesign topic, PM is asking for input for the Community, not for the self-serve accounts, which are separate.

(I just tried the password change on my community account and it allows pasting in the third field.)

 

 

 

 


@mimmo  wrote:

Trim the boards down

 

  1.  Announcements and contests
  2. FAQ /common problems/solutions (locked board)
    • sticky direct link to ticket mods 
    • sticky list of "great posts" ie guides
  3.  Get Help (only people asking questions)
    • sticky direct link to ticket mods
    • sticky how to ask a question ie what to include what not to include
  4. lounge 2.0 (everything else except people asking for help including guides )
    • great posts from here could moved to other boards

only get help board counts towards rewards


As for my feedback, I agree with the forum organization proposed by @mimmo.  This is a help forum, so it should be help activity that counts for rewards.

Highlighted
Mayor / Maire

Re: CONTEST: Help us redesign our boards for a chance to win!

 

 

 

@SD08  I whole heartily disagree with only the "help board" counting towards community rewards.......

 

 


@mimmo  wrote:

Trim the boards down

 

  1.  Announcements and contests
  2. FAQ /common problems/solutions (locked board)
    • sticky direct link to ticket mods 
    • sticky list of "great posts" ie guides
  3.  Get Help (only people asking questions)
    • sticky direct link to ticket mods
    • sticky how to ask a question ie what to include what not to include
  4. lounge 2.0 (everything else except people asking for help including guides )
    • great posts from here could moved to other boards

only get help board counts towards rewards


As for my feedback, I agree with the forum organization proposed by @mimmo.  This is a help forum, so it should be help activity that counts for rewards.

 

@Alan_K  I believe to constantly encourage new members, new blood and new helpers you have to give a range of public mobile related topics that every community member feels they can participate in whether they are old or young, tech-savvy or technologically -challenged (as I was and still am in many ways) thrifty or spend happy, with the latest premium smartphone or almost obsolete phone or the flip phone diehards, app lovers, desktop dinosaurs, iPhone or Android or blackberry users, new to the online world or first began on 56kb dial up, rode the information superhighway with Al Gore or wondering whatsapp with Jan Koum. Everyone should feel they can participate and offer something to the community. As they learn more, they can help more and become top contributors as the old guard winds down the future oracles hone their skills.

      Limiting community rewards to one help board will only flood that board with well intentioned but often misinformed, repetitive, best guesses, just plain wrong answers or advice that does a disservice to the community's very effective help model. Inclusion of every community members level makes the help model stronger and allows everyone to learn, teach, help and feel appreciated and rewarded for their participation......just not in the lounge

       


 

Highlighted
Model Citizen / Citoyen Modèle

Re: CONTEST: Help us redesign our boards for a chance to win!

Hello Everyone,

 

I was just looking at the Leader boards:

 

Being creative is great, but don't get carried away.  The boards should remain organized and consistent.

 

I like the different sections the keepers should be:

 

  • Getting Started
  • Rewards
  • Announcements
  • The Lounge 

I just think they should be condensed and put at the top as it they were difficult to locate.  I like the font and colors as they match Public Mobiles design.

 

If the font and colors are changed they should remain neutral but not boring. Blue tones are nice. 

 

Keep the Sections to a maximum of 5-10. 

 

You may want to add a section called Reward Winners which outlines the monthly winners for each reward and how they were achieved. 

 

There seem to be thousands of messages in each section.  Perhaps one of the moderators could look at the messages and see if they could be organized in a different manner (put into different folders within the section), and duplicate posts deleted.  

 

This might take some time I wouldn't mind helping out.

 

One last thought, it would be nice if you added a games section that were fun and tested memory and knowledge.  Like a memory card game or daily questions if someone was short on time.  Perhaps we could even get rewards for it as well.  

 

 

Eliza5

 

 

 

 

Highlighted
Oracle

Re: CONTEST: Help us redesign our boards for a chance to win!


@darlicious wrote:

 

 

 

@SD08  I whole heartily disagree with only the "help board" counting towards community rewards.......

 

 


@mimmo  wrote:

Trim the boards down

 

  1.  Announcements and contests
  2. FAQ /common problems/solutions (locked board)
    • sticky direct link to ticket mods 
    • sticky list of "great posts" ie guides
  3.  Get Help (only people asking questions)
    • sticky direct link to ticket mods
    • sticky how to ask a question ie what to include what not to include
  4. lounge 2.0 (everything else except people asking for help including guides )
    • great posts from here could moved to other boards

only get help board counts towards rewards


As for my feedback, I agree with the forum organization proposed by @mimmo.  This is a help forum, so it should be help activity that counts for rewards.

 

@Alan_K  I believe to constantly encourage new members, new blood and new helpers you have to give a range of public mobile related topics that every community member feels they can participate in whether they are old or young, tech-savvy or technologically -challenged (as I was and still am in many ways) thrifty or spend happy, with the latest premium smartphone or almost obsolete phone or the flip phone diehards, app lovers, desktop dinosaurs, iPhone or Android or blackberry users, new to the online world or first began on 56kb dial up, rode the information superhighway with Al Gore or wondering whatsapp with Jan Koum. Everyone should feel they can participate and offer something to the community. As they learn more, they can help more and become top contributors as the old guard winds down the future oracles hone their skills.

      Limiting community rewards to one help board will only flood that board with well intentioned but often misinformed, repetitive, best guesses, just plain wrong answers or advice that does a disservice to the community's very effective help model. Inclusion of every community members level makes the help model stronger and allows everyone to learn, teach, help and feel appreciated and rewarded for their participation......just not in the lounge

       


 


This is what we have happening now.  This is a  customer service board/community that is what it was created for.  Why should PM financially reward people for participating in something that does not relate to or assist people with the Public Mobile Service.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
Highlighted
Great Neighbour / Super Voisin

Re: CONTEST: Help us redesign our boards for a chance to win!

I have no issues with your website, links and etc., but I miss the old logo/color pattern that you previously had on your website.

Keep up the good work

Highlighted
Great Citizen / Super Citoyen

Re: CONTEST: Help us redesign our boards for a chance to win!

Here's what I'd love to see for the boards:

 

Design

I'm a fan of reddit-style boards, where comments are nested, and can be sorted by something like the number of "Bravos", as well as date. This would make it easier to find the most helpful advice, and to follow chains of conversations! I don't know how hard this would be to do, but giving people the option to stick with the old style for those who like it, or try out the reddit-style would make sure people could still use the boards easily.

 

Specific Board Suggestions

Getting Started - Keep!

When I first joined (not that long ago), having a "Getting started" board was really helpful, I hope that that sticks around!

 

Money Saving Board - Add!

I really like the idea of having a "money saving board", given the current economic turmoil in the world, and that people using Public Mobile are probably quite interested in saving money and finding good deals.

 

Travelers - Add! 

I think it might be helpful to have a "Travelers" board for people going to other countries (probably won't be useful for a while given shutting borders). A lot of questions seem to be about problems with travel to the US, and getting recommendations about what to do when visiting other countries may be pretty useful. This board would be about phone options when traveling, and other general travel tips/info.

 

Highlighted
Mayor / Maire

Re: CONTEST: Help us redesign our boards for a chance to win!

There was also something to

 

When it comes to PM Clients requiring help and all that

When an answer has been offered and is solution, The Topic is then automatically locked, and IF a topic is still open, perhaps a time limit and after, locked automatically