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Good Citizen / Bon Citoyen

Re: Activation Portal Enhancements: We’re Looking for Testers!

Sure... let me know how I can help.

Good Citizen / Bon Citoyen

Re: Activation Portal Enhancements: We’re Looking for Testers!


@Tiana_V wrote:

Hey Community, 

 

Here at Public Mobile we’re constantly looking for ways to improve your experience. As you know, the first and most important step to becoming a customer is to activate a SIM card, and we’re trying to find ways to make it simpler and easier to start your journey with us. 

 

At this point, we’d love to hear from our current customers and get some feedback on what we have so far, so we’re looking for some testers to help us out. 

 

  • Chosen candidates will be contacted exclusively via private messaging.

**shortened the quote as I felt it was not necessary for my response**


Hi Tiana! Thank you for the opportunity, I just signed up. Hope to one of the chosen ones.

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Model Citizen / Citoyen Modèle

Re: Activation Portal Enhancements: We’re Looking for Testers!


@darlicious wrote:

@Luddite wrote:

@darlicious Activation portal testing will evaluate only online activation; not store activations.


@Luddite  I did assume that the evaluation would be for online activations. I was only questioning that there was not a "both" as an option for the answer to the question. My first account which is linked to my community profile was activated in store. My second account which was activated on line is my main phone line. So how does one answer the question when both applies?


Hi @darlicious 

They are asking for a specific community account, which is tied only to one of your accounts (the account that would receive community rewards and in this case also the 2 gigs of data) so pick the answer that matches that account. I guess

Model Citizen / Citoyen Modèle

Re: Activation Portal Enhancements: We’re Looking for Testers!


@redgam8 wrote:

Not sure my form submission was successful. It goes to the main page of community after answering "yes I can speak English". Is it no?


Hi @redgam8 
This is what I suspect

I expected the confirmation page that would tell me 'you entered, watch for a private message from the team if you are a lucky one'

I'm taking this as 'nah don't bother'

Mayor / Maire

Re: Activation Portal Enhancements: We’re Looking for Testers!

@totalUser @darlicious From my previous experience is, they will contact you via your Community account, the interviewer will ask you which account you want your gift to be deposited when the interview has been completed. You can then pick and choose which ever account you like (if you have more than 1). It usually take a few weeks when they get around adding it to your account.

Model Citizen / Citoyen Modèle

Re: Activation Portal Enhancements: We’re Looking for Testers!


@Luddite wrote:

@darlicious Activation portal testing will evaluate only online activation; not store activations.


@Luddite  @totalUser  @GinYVR  Thank you fo your answers and you all have pretty much cleared up my concerns. One thing to add...the data gift for participating always a nice bonus but that is not my motivation for wanting to be a tester. I like to provide feedback in general; Angus Reid polls, the census, market research etc...not the covert Russian led facebook type stuff...i stay away from social media. So providing constructive feedback to pm...that I'm very passionate about is very appealing to me. What worried me about the "How did you activate?" question is that so often there is one particular question in the prequalifying quiz that will eliminate you from the study. I'm just hoping that answering honestly in regards to my account/community profile doesn't eliminate me  pre-emptively from possibly being chosen. If you haven't noticed already I can be opinionated!

Great Neighbour / Super Voisin

Re: Activation Portal Enhancements: We’re Looking for Testers!

 
Good Citizen / Bon Citoyen

Re: Activation Portal Enhancements: We’re Looking for Testers!

Thanks for the opportunity to participate!  I answered the questions as best I could, but it's hard to decide on an accurate answer to some!  I was a PM customer for about 2 years before taking a Koodo offer, but then just signed my son up for an account over here...  Smiley Happy 

Mayor / Maire

Re: Activation Portal Enhancements: We’re Looking for Testers!

 

I had done in-store activation as well as online activation.   There is no choice for both types of activations.  Since I did more online activations than in-store activation, I selected online activation as my choice.

Model Citizen / Citoyen Modèle

Re: Activation Portal Enhancements: We’re Looking for Testers!


@popping wrote:

 

I had done in-store activation as well as online activation.   There is no choice for both types of activations.  Since I did more online activations than in-store activation, I selected online activation as my choice.


@poppingI am regretting my choice of answer. I've done 4 in store (one of which turned into an online when the LD computer crashed) and 4 online (5 w/the latter).