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Public Mobile

A letter from Dave to the Community: Introducing bigger and better Community Rewards

Hello Community,

 

It has been a while since I last posted a letter to the Community. Today, I am excited to be back here with an update on our Community Rewards program. The whole team is excited about these changes and we hope you will be, as well.

 

A few weeks ago, the Oracles brought our Community Rewards front and center and shared with us that there was some confusion and perceived unfairness surrounding how the Top 0.1%/Oracle award gets applied every month. We are thankful for all of you who shared your feedback and for the Oracles who shone a light on that for us.

 

Your feedback has helped us recognize that we had an opportunity to clean up and simplify our Rewards. To that end, we are changing our Community Rewards to make things fairer and easier to understand. On top of that, we are delighted to increase the Reward amounts (full details below!). Our online support model could not work without the tremendous support that you, our Community members, provide so we thought it very fitting to increase the Rewards as we went through this review. Your contribution and support, as always, is greatly appreciated, and we hope you’ll enjoy these changes as much as we do.

 

Sincerely,

 

Dave


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FAQs:

 

Question

Answer

What has changed?

1. We now reward Oracles on a clearly separate level from other contributors, allowing our other Community users to achieve the top Rewards level.  

2. The Rewards buckets will be grouped in Top 50%, 25%, 10%, 5%, and 1% buckets in favour of eliminating confusing decimals (We’re looking at you, Top 0.5%!) and to make the Rewards levels less intimidating to navigate.

3. The Reward amount has increased at almost every level – Oh yeah!

Why are these changes happening?

As suggested by our Oracles, we’ve made these changes so that our Community Rewards will be more fair and easier to understand. As we reviewed our Community Rewards, we also thought it was fitting to increase their value, as our online support model could not work without the tremendous support you and our other Community members provide.  Thank you for all your help - keep it going!

I’m currently earning a Community Reward every month. How is this going to affect me?

The short answer: it depends. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently.   All things equal, if you’re in the Top 10% or above for June, you’ll find yourself a bigger Community Reward. Sweet, right? If you’re in the Top 50% or Top 25% in June, your Community Reward value will remain the same. If you don’t get a Reward, don’t get discouraged! Keep helping others out in the Community and you’ll get there.

When will this change be taking place?

The new Community Rewards structure will come into effect beginning June 1st, 2018.
The June 2018 Community Rewards and beyond will follow the new structure.

Will this affect the way rewards are calculated in May 2018?

No - for the month of May, the Rewards will continue to follow the current structure and will be unaffected by this change.

Is everyone in the Top 1% going to become an Oracle?

No, Oracles are chosen based on merit, along with maintaining a certain level of contribution. This contribution can take different forms, such as providing the Public Mobile Community Team with constructive feedback, or helping other Community members with their questions.  To learn more about how to become an Oracle, click here.

 

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Deputy Mayor / Adjoint au Maire

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

@Dave_M

 

This is great!!


I hope to be in the top 5% that would be nice

 

Really great rewards. Love public mobile Cat Tongue

 

Good luck everyone

Oracle

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

Woahhh! Some great news for everyone Smiley Happy

 

Let's not forget that rumors were spreading that rewards will be the end after the heated announcement. Now we have passed through that, and this is a compelling news that smashes that rumor out of this community.

 

Thanks to @Luddite for pitching his ideas to the PM team. And thank you Public Mobile to make this happen.


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Deputy Mayor / Adjoint au Maire

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

Wow, that is great! Woman Happy

 

@Luddite is not here yet, so bravo goes to @NDesai!!! Woman Wink

Oracle

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

This is fantastic news.  Accolades to @Luddite for the suggestion which made this possible.  In a word, visionary!  

Oracle

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

This is an amazing announcement.  To me this is probably the biggest thing brought forward by PM since the Fall update.  it doesn't benefit all but it certainly is a huge benefit to those that put the time in and contribuite to the forum and this great business model.  Well done PM such a HUGE step forward in rewarding your customer for providing your frontline customer service!!


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Deputy Mayor / Adjoint au Maire

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

This is a welcomed change! I was expecting something else (i.e. something coming to an end) haha Smiley Happy

Mayor / Maire

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

So, I need to ask, do the bravos continue to be used in whatever algorithm previously used, or has this been changed too?  

Oracle

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards


@stonechucker wrote:

So, I need to ask, do the bravos continue to be used in whatever algorithm previously used, or has this been changed too?  


There are no changes to the secret formula from what i know so far. If there were some changes, we will never know. 


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Deputy Mayor / Adjoint au Maire

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

Wow!  This is totally awesome.  Really unexpected.