The fact he even wrote a letter just says it all. To me it says "Hey, we know all of you are angry and that we must acknowledge you......but no we're not prepared to do anything about your concerns" Classic acknolwedge and ignore combo.
First you offer a great plan to only Freedom mobile customers. *Slap in face*
Second you offer 3G but throttled. *Punch in stomach"
Third you increase our rate insainly for LTE. *Kick in groin*
With the new changes in phone unlocking coming, I'm curious what the market will do when all providers must sell unlocked devices.
Ohhhh!! I assume Dave is celebrating alone since none of PM customers are among of the happier or who are celebrating now. We're not satisfied.... the new changes does everything but repulsing new customer from joining PM. Now, there is absolutely nothing interesting that can attract new clients.... keep it uppp.... many will leave or turn back. Hope change will come for good and not for less.
We really wanna be part of the celebrating.....
Who the heck is Dave?
Sr. Mgr at Public Mobile; not sure of his official title
Huh. I think we need to be clear. The changes made would best be summarized as "less for more" seeing as how the rates have been jacked up, in most cases by a lot.
PM's prices are now in line with other providers that DO offer things like call centres, phone apps, kiosks, and stores for basically the same price.
You've basically killed any benefit to someone willing to give up those things in exchange for paying a lower price. Well done, folks.
Like most I will be keeping an eye on promos offered by other providers and switching out the four lines I brought over to you when it makes most sense to do so.
Can't express enough how disappointed I am in the lack of loyalty to its customers (who have also been your biggest supporters, recruiters, advertisers) that PM has shown through these changes.
Cant recommend public mobile anymore with the recent price increase.