I wasn't expecting to hear a message so quickly from the team. I am happy to hear from you.
Thank you for the letter :)!!!
PM staff and us Oracles are part of the community just like you all are. We care and take further steps in order to keep the community together
I don't understand this: “Less for Less” campaign: managing expectations and making sure that customers know that they are trading some frills in favour of lower prices.
I see the less frills, but I don't see the lower prices (as they have essentially gone up, because we used to have more ["frills" if that is what PM is calling it]). It looks more like "More for Less" to me.
As a friend of mine recently said, "It's not about the quantity [more gigs in this case], but the quality [3G vs LTE]". Isn't that what drew FM clients to change to PM with the most recent promo? What good is more data if you can't access it as freely as you want to?
All talk no substance, I had 6GB+everything else you need for $65 a month with Bell when I moved over, and that was missing the Nov promo by a day. The concept and standard pricing of PM was amazing. A company that wasn't greedy but were here to provide a solid service. I have since told many people about it and helped 5 people moved over. You lost my loyalty with this change and if a deal comes up else where I will be jumping ship.
Dave I think you need to do you homework on what made PM the way it is; cheap, reliable and family. Now it is just reliable.
A good book you should read is "The Power of Why".