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Highlighted
Model Citizen / Citoyen Modèle

Re: A letter from Dave on the infamous $40 for 4GB price change


@Dave_Mwrote:


While all good things must come to an end at some point – that point is not today. 


Seems like the end of good things is the end of trust with PM. @Dave_M care to speak to the infamous timing to the annoucement (just after renewal)? Or the fact that PM was actually founded as competition to the big three and now its just another cog? Or that the deal was touted as a "upgrade" yet there was nothing upgraded about it, we loose all perks with PM we've gotten.

 

I know you'll never read this @Dave_M and that very fact shows how far PM has gotten from what it was.

Highlighted
Great Citizen / Super Citoyen

Dave letter

Thank you Dave. We are all basic income folks at Public . We not have free plans from employers. We are folks on 25k to 35 K a year trying to keep in contact with ours families. By cheap data and calls. Public mobile we depend on. We are a tiny portion of Telus customers. Think hard about that when u Increase prices 

Highlighted
Model Citizen / Citoyen Modèle

Re: A letter from Dave on the infamous $40 for 4GB price change


@Balurwrote:

@MVP infamous doesn't mean "Not Famous" it means "Famous for a bad reason", similiar to notorous. It's infamous because they screwed up, and everyone knows about it and hates it.


🙂 I understand that. The price increase is certainly INfamous, but the plan itself is actually very famous now 🙂

Highlighted
Good Citizen / Bon Citoyen

Re: A letter from Dave on the infamous $40 for 4GB price change


@89alucaswrote:

Dave, 

 

While I'm glad we're able to keep our plans (for now apparently), I'm sure that I speak for everyone when I say I hope a lesson was learned.

 

I understand it's unrealistic to think that I can hold on to this plan until I am 80 and still be paying $35 dollars a month. The economics of inflation go far beyond what I fully comprehend, but I get it. Things will continue to cost more money. And it's not necessarily the fact that you and telus were trying to raise the price. It's the sly,  underhanded way in which it was presented. Give people more time to prepare. Don't renew someone's contract 1 month before the switch will happen. If you need to raise prices, I think it's fair to do it gradually with inflation.

 

People love public mobile for the prepaid way it is run. I want to know that what I pay for is what I get to use. I don't want to be forced to another company like loads who will nickel and dime me for every little thing.  We want more choice in the wireless world we live in. Public mobile was something that tried to go against the corporate ways of telus, Bell, and Rogers. Companies that literally care about NOTHING else except their bottom lines. Making sure the CEO, CFO, CIO, CMO, and whatever other chief officers there are all had their bank accounts steadily climbing. Public mobile is a no frills, community based option for everyone who was sick of getting shafted over and over again.

 

So keep being different. Be the company everyone signed up for thought you would be.

 

Lucas


I wish the CCTS could have put a ban on any corporate entity taking over or buying out PM in the first place. That would have prevented this conflict of corporate interest.  It should be made illegal for corporations to buy out public communities. 🙂

Highlighted
Mayor / Maire

Re: A letter from Dave on the infamous $40 for 4GB price change

@Dave_M, first of all, I want to say thank you for reversing this plan, as I just can not afford, or apply for your Koodo offer.  It is absolutely too much for a customer that doesn’t require items such as Canada wide calling, international txt is great, but again overkill unless you have an iPhone, and your prices at Public Mobile were great before, but the latest offerings, frankly stink.

 

Lets get get things fixed around here before you start doing these th8ngs to use.  We need reliable services, fix the glitches, and return to being the true value service you once were.

 

Stop forcing the Legacy Customers who remain..  They are folks who also deserve respect.

 

i am pleased that I will be able to retain my current service for a longer period of time... but you need to work on what you’re providing us.

Highlighted
Good Citizen / Bon Citoyen

Re: A letter from Dave on the infamous $40 for 4GB price change


@ShawnC13wrote:

@protowrote:

Yes, this it totally agreeable. Telus / Koodo should be penalized and not Public Mobile. That's a clear violation of posting / promoting a competitor plan on Public Mobile.  

 

The only promo they should be posting is and should only be for the benefit of Public Mobile and it's user base.  None of those competitors offer a 90 day plan anyway.

 

Nobody jump ship.  Don't drink their kool-aid.  I feel sorry for those that unfortunate folks that unwillingly took their BS / FUD offer.


They are the same company so I am sure it wouldn't be considered competition as it is always mentioned as Sister provider


It's not the same company, but they may be owned by the same parent company.  Each corporation is a different company altogether.  They used "sister provider" to portray to PM customers to make people "feel" like they're getting the same thing. We shouldn't be blind sided to that.  Each company has their own set of rules, terms, agreements, etc.

Highlighted
Oracle

Re: A letter from Dave on the infamous $40 for 4GB price change


@MK78wrote:

So there will not be a price increase for the active users on the Fall2016 Promo?


Well to be precise not yet: "While all good things must come to an end at some point – that point is not today.".


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Highlighted
Model Citizen / Citoyen Modèle

Re: A letter from Dave on the infamous $40 for 4GB price change

If you didn't get the text, how do you know that you were affected. It was only the fall 2016 promo folks who were included.


@ToniCiprianiwrote:

@echasketchwrote:

Great, I literally just ported over to Koodo. Why wasn't this communicated via text if that was the contact method you chose to notify the price increase? 😞


Some of us never even got the initial text. I didn't officially found out until logging on to the self-serve, when someone mentioned the message there.

 

This whole thing is a complete sh1t show.


 

Highlighted
Mayor / Maire

Re: A letter from Dave on the infamous $40 for 4GB price change

The prevailing attitude seems to be very confrontational and polarized ... very "us" vs "them" ... which I find kinda strange given that the whole purpose of this letter from PM is to provide transparency and concessions to (much dissatisfied) user feedback.  Though I admit I might not be so flippant if it was my own cellphone plan (and monthly bill) on the line.  I think it's still fair to say that PM's conduct has been a lot less impersonal and a lot more generous than what could be expected from any of the competition.

 

Were this (aborted) PM plan migration and Koodo were really so bad?

Highlighted
Model Citizen / Citoyen Modèle

Re: A letter from Dave on the infamous $40 for 4GB price change


@stonechuckerwrote:

@Dave_M, first of all, I want to say thank you for reversing this plan, as I just can not afford, or apply for your Koodo offer.  It is absolutely too much for a customer that doesn’t require items such as Canada wide calling, international txt is great, but again overkill unless you have an iPhone, and your prices at Public Mobile were great before, but the latest offerings, frankly stink.

 

Lets get get things fixed around here before you start doing these th8ngs to use.  We need reliable services, fix the glitches, and return to being the true value service you once were.

 

Stop forcing the Legacy Customers who remain..  They are folks who also deserve respect.

 

i am pleased that I will be able to retain my current service for a longer period of time... but you need to work on what you’re providing us.


I don't mean to be completley negative, but it seems obvious to me that we've reached the gutting portion of the Telus aquisition. If they wanted PM customers they would have kept them on PM and changed the service here. Instead they are trying to get us to switch to a different company but keep our money in the mother company. 

 

PM won't exist in a few years, writtings on the wall.

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