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Mayor / Maire

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

@Pound  Expecting public mobile to offer a $10 plan with calling, texting and 1 gb of data for $10 is laughable when they already withdrew the popular 50/50 $10 plan. And you expect them to add 1gb of data?!!! That plan didnt even qualify for auto pay data it was so cheap. While I was sorry to see it go and would love to see it comeback for that low use niche market adding data to it would just draw people from the $15, $25 and $35 plans. Public mobile isnt a charity...its shareholders want to see a profit as we all do in life otherwise we would be a welfare nation. Thankful to get by on woefully inadequate social funding that keeps you alive...but barely. You would be hard pressed to find someone who is happy to be on welfare....unless they come from a place with no social services so its better than imminent death. What business wants to run on a bare bones budget?

Telus has 13 million customers  and brings in $13 billion  in annual revenue. Public mobile has 200,000 customers and has ? in revenue...even if  you took an average between high and low priced plans of $30 that would generate revenues of $6 million. With 150 employess making an average of $40k that would be $6 million in wages alone...and people wonder why there is no investment in fixing the glitches that can run rampant here. So I beg to differ....your $10 proposal would indeed lead to the end of public mobile.

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Good Citizen / Bon Citoyen

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

When PM has plan with unlimited data and calling only 50/month ............

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Good Citizen / Bon Citoyen

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

When to start the other big three Telus/Rogers/Bell and their subrands Koodo/Fido/Virgin will offer it and after them market for Public Mobile will be adjusted.  

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Great Neighbour / Super Voisin

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

A mobile app would definitely be a great addition, considering the Community and the fact that all problem solving is done online. It would be easier to see our self-serve profile and reply to messages in the Community. 

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Mayor / Maire

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

PM app isn't going to happen. 

 

Because it's a solution to a problem which doesn't exist. Snazzy little PM icon on your screen but what could it do that the browser scripts (on every platform) can't do just as well or better - who would actually click on it enough to justify multi-platform dev, deployment, and constant updates - and what for?

 

Because it costs money. PM could outsource - added costs means they cut their profits or rise their prices. Or PM could get Telus to sponsor the app - assuming Telus devs aren't already busy with Telus projects - and (popular opinion) Telus always has impressive, awesome, fast hardware but Telus also always has useless, terrible, and clunky software. 

 

Telus Mobility has an app. It absolutely sucks, it's useless and redundant junkware, half the time it's broken. Most Telus mobile customers (that I know) sadly joke that the only reason it's still on their phones is that it's embedded bloat that won't go away. 

 

Koodo used to have a similar app. Here's a post where they summarize their reasons for completely discontinuing it: 

https://community.koodomobile.com/self-serve-66723/closing-the-self-serve-app-7526616

 

Your SIM card and phone can already uniquely authenticate your identity, can already login to your PM Self-Serve and PM Community accounts, can already be used to msg the PM Mods or chat with Simon.

But what could a magically perfect mobile app do that a browser shortcut/favorite/bookmark on your phone cannot?

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Mayor / Maire

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

I can never figure out what the big advantage of an App is over a web site. Minor things maybe but big advantage? Any web site can be saved to the home screen and then looks and behaves pretty much like an App.

 

AE_Collector

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Good Citizen / Bon Citoyen

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

It's a ptiy Public Mobile no longer lets you build your own plan, and no longer offers any plans with LTE data. I'll be cancelling my account as soon as I can find a suitable alternative, but the good news for you is there aren't many alternatives in Canada so I'm probably stuck with you!

 

I'm pretty disappointed with how Public Mobile keeps getting worse and worse, but I appreciate the free 1GB of data! It's better than the 500MB I have on my monthly plan!

Cheers!

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Great Neighbour / Super Voisin

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

Quite simply, I am not sure that I would recommend anyone use PM.  Previoulsy, PM was by far the best value out there. I always used to recommend people try PM.  But now, if I had not already had the LTE plans with PM as I did have, I would never join as a new member (because I know how PM played the game) .  When you say getting rid of the option to build ones own plan improved service, that seems rather far fetched.  It occurred because Bell started Lucky Mobile and it only offered 3G plans. I suspect that Telus saw this as a way to also give less under the PM banner.  Telus most likely  forced that all PM  plans go to 3G (everything before was LTE/4G).  This then matched Lucky Mobile. Yes, these was a period when PM offered both 3G and LTE plans, but then PM dropped all LTE offers (having all that choice was great but there was another underlining plan).  Going to 3G only, is a way to encourage people to move to Koodoo or Telus itself.   So now PM users pay less and get less, where before PM Users only got less Support Service but got better plans dollar-wise.

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Oracle

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

@NoOffenseBut , the removal of the plan builder did remove full speed LTE but its main goal was that it increased the stability of the self-serve portal.  Everyone keeps mentioning the drop to 3G and that is where the wording needs to be better.  It is 3G speeds on LTE which for the majority of users will be fine.  Now if you are trying to stream 4K video you will have some issue.  My question is why stream 4K on a 5-6" screen?  The latency is much better on LTE and will make the 3G speeds much more usable


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
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Good Citizen / Bon Citoyen

Re: A Letter from Dave: Looking back on 2019 and our 2020 goals

A suggestion.... mobile app.


@will13am wrote:

I wonder if "simpler and mobile-friendly self serve experience" means mobile app?  "Promotions and programs that benefit you, our valued customers" must include existing customers more often than in the past.  Things like augmented data, allowing existing accounts to get some of the deals that new activations get (free SIM card excepted) would be a great show of inclusiveness in the "our valued customers" adjective.  On enhanced community, what can I say, "we're here for you Public Mobile". 



@will13am wrote:

I wonder if "simpler and mobile-friendly self serve experience" means mobile app?  "Promotions and programs that benefit you, our valued customers" must include existing customers more often than in the past.  Things like augmented data, allowing existing accounts to get some of the deals that new activations get (free SIM card excepted) would be a great show of inclusiveness in the "our valued customers" adjective.  On enhanced community, what can I say, "we're here for you Public Mobile".