topic Re: Wrong email during sign up. in Get Support

Wrong email during sign up.

Majornc — Tue, 04 Jan 2022 23:27:09 GMT

Wal-Mart entered my wrong email and they can't change it. I can't log into self serve or community. Had to create an account using the email they entered to be able to contact public. Please help was so hard getting this far. Thank you.

Re: Wrong email during sign up.

SD08 — Sat, 14 Jul 2018 17:46:00 GMT

To fix your account access, you'll have to contact the moderators and let them know of the incorrect e-mail.

Click this Moderator_Team link to send a private message for assistance. Include as much of the following account verification info as possible: e-mail address entered by Walmart, phone number, date of birth, PIN, billing address. Also give the e-mail address you want to have on the account.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

As for your PM Community account, that is not automatically linked to your self-serve account, so you could simply create a community account using your correct e-mail. Eventually however, to earn community rewards properly, the e-mail addresses on the two accounts must match.

Re: Wrong email during sign up.

Luddite — Sat, 14 Jul 2018 18:49:18 GMT

@Majornc Be sure to ask the moderators to update BOTH your account username and account email address; during activation they are created at the same time but can be different.

Re: Wrong email during sign up.

Majornc — Sat, 14 Jul 2018 19:23:47 GMT

Thank you the link to mods works. For anyone else, when I didn't make an account/register to this community the link was not working. Might of been old links though.

Re: Wrong email during sign up.

Luddite — Sat, 14 Jul 2018 19:27:43 GMT

@Majornc wrote:
Thank you the link to mods works. For anyone else, when I didn't make an account/register to this community the link was not working. Might of been old links though.

That is normal. Only registered members can use private messaging.

Re: Wrong email during sign up.

Majornc — Sat, 14 Jul 2018 19:40:20 GMT

Thanks Luddite :), hopefully the mod gods get back to me soon.

Re: Wrong email during sign up.

Luddite — Sat, 14 Jul 2018 20:02:07 GMT

@Majornc If you remember the 4 digit PIN you used to create the account this link will authenticate you to manage the account. If it succeeds immediately notifiy the moderators.

Fill in this form to authenticate your account/message https://about.telus.com/authenticationform.jspa?c=pm0. Be sure to click the "Twitter" button (even if you don't have a Twitter account) and enter your Community handle as the Twitter Username".