topic Issue Porting number in Get Support

Issue Porting number

ljbucs20 — Tue, 04 Jan 2022 23:27:09 GMT

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.

I change my number today using public mobile website because my wife needs to get a hold of me. I need my old number to get ported. Can anybody help me please!!!!

Re: Issue Porting number

jgorman — Thu, 17 Nov 2016 14:22:08 GMT

It sounds like you number is not completely ported yet.
When did you do the port?

Re: Issue Porting number

jgorman — Thu, 17 Nov 2016 14:24:31 GMT

What information did you give when porting?
e.g. Account number, your name, imei, pin
Need some more info.

Re: Issue Porting number

WayneWW — Thu, 17 Nov 2016 14:59:56 GMT

I'm having the same issue porting my Rogers number over. While signing up last night I was given the "Activation failed. Please contact PM" message but when I turned my phone on it can make outgoing calls but I can't receive any. The Community sign-up confirmation text came through okay from PM though and I created an account which shows that I'm signed up for the plan so it's possibly just the porting that failed. I gave my Account number and not my IMEI details when I signed up as I am planning to change phones soon. Please let me know if I need to do anything on my side @Brooke_Cand the timeline when this will be resolved. #2576-8280 Thanks for you help and customer service on all this.

Re: Issue Porting number

ljbucs20 — Thu, 17 Nov 2016 15:08:56 GMT

I sent you a private message with my information.

Re: Issue Porting number

computergeek541 — Thu, 17 Nov 2016 18:03:37 GMT

@ljbucs20 wrote:

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.

I change my number today using public mobile website because my wife needs to get a hold of me. I need my old number to get ported. Can anybody help me please!!!!

Since your Wind service is still active, you can continue using it. All calls will go there when your wife (or anyone else) calls your number.

Re: Issue Porting number

Princeton — Thu, 17 Nov 2016 18:37:21 GMT

Hey ljbucs20,

I was with Wind as well, I was on the preauthorized payment program and had an upcoming payment next week.

I paid that off right away from the self serve website and my number was ported minutes afterwards. Not sure if that was the trick, but it doesn't hurt to try. I also cancelled my preauthorized payment, just in case they try to take out the money again...

Are you on a preauthorized payment plan for Wind?

Re: Issue Porting number

WayneWW — Fri, 18 Nov 2016 19:09:31 GMT

Any progress on this porting my Rogers number over (reference #2576-8280)? I still can't receive calls and haven't received any contact from Public Mobile on the issue. It would be great to have this sorted out by the weekend.

@Shazia_K@Mary_M@Jeremy_M@Saray_O@Dave_M@Brooke_C

Thank you.

Re: Issue Porting number

Mastadon — Fri, 18 Nov 2016 17:05:26 GMT

Same here. Submitted issue last night through help and got ticket number. Sent pm to a few mods as well. No replies from anyone from public mobile. They took my money no problem though.

Re: Issue Porting number

ljbucs20 — Fri, 18 Nov 2016 17:42:22 GMT

No i'm not on preauthorized payment plan for wind.

Re: Issue Porting number

ljbucs20 — Fri, 18 Nov 2016 18:42:02 GMT

I resolved my porting issue. Yesterday I logged in to public mobile account and changed my number (Public mobile #). Today I went to my account and re-ported my number.

-> My Public Mobile Account -> Plan and Addons -> Change Phone number -> 'Transfer a wireless or wireline number from Public Mobile or another provider' radio button

Re: Issue Porting number

Mastadon — Fri, 18 Nov 2016 19:49:06 GMT

I have tried this.

successfully changed my number to new number. However, transfer is not working.

I entered:

Phone number: (Number to be transfered)

click on I am authorized to transfer

click Check Eligibility

Success!

now enter the following:

Old Account #: (as it shows on my invoice but without hyphens "-")

Alternate Phone: (I enter the contact number under my rogers account, not the number I am transfering)

Authorization Name: (My full name as it appears on my Rogers account)

Result:

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Fail!

waiting for response from PM. I've sent pm to mods and also opened ticket.

Re: Issue Porting number

WayneWW — Fri, 18 Nov 2016 20:52:43 GMT

Glad to hear that your porting issue was resoved by creating a new number and then porting over lijbucs20 but I am going to wait for the admins to respond as I don't want to risk losing my old number.

Update: I can only receive and send texts to people on the Telus network apparently. Still no incoming calls at all.

Re: Issue Porting number

ljbucs20 — Fri, 18 Nov 2016 21:44:08 GMT

I got the same failed message. I tried couple times before it worked.