topic Re: Manually changing your plan in Get Support

Manually changing your plan

TroyDaBes — Tue, 04 Jan 2022 23:27:05 GMT

My 90 days plan is suppose to be over by Nov 27th but I did the change today. I noticed that the rewards did not apply to the plan I changed and the rewards was removed from account after. Will I still get those and get a refund? Also, is this normal that the rewards did not apply automatically? Hopefully someone from the staff will look at this today.

Re: Manually changing your plan

Rockdaddy22 — Thu, 17 Nov 2016 12:01:24 GMT

I would definitely contact a mod about it, let them know why you did it early. To avoid issues in the plan change. I don't see why we wouldn't get the rewards just because we did it manually.

Re: Manually changing your plan

hummuschips — Thu, 17 Nov 2016 12:04:10 GMT

Definitely contact a mod with the required acccount info and they will look into it for you.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858

Re: Manually changing your plan

TroyDaBes — Thu, 17 Nov 2016 12:06:16 GMT

Yeah, I did contact @Shazia_K and hopefully she's around to see my account today.

What happened is it ask me to top the $120 to my account first and then changed the plan afterwards. The rewards did not apply and the rewards reset after. There's $10 community reward on it and hopefully they will able to check my history that I have one or else I will only get the loyalty, autopay and refer a friend rewards.

Re: Manually changing your plan

Rockdaddy22 — Thu, 17 Nov 2016 12:07:52 GMT

Troy you've been around long enough, you know they'll take care of you. As you know, they're extremely busy trying to fix failed ports/activations.

Re: Manually changing your plan

TroyDaBes — Thu, 17 Nov 2016 12:17:17 GMT

Yeah, I know but I just felt a little bit anxious after seeing the $120+tax on my credit card when it should be below $100 because of my rewards haha

Re: Manually changing your plan

Rockdaddy22 — Thu, 17 Nov 2016 12:20:22 GMT

I gotcha, rewards are a big reason we're here 🤑

Re: Manually changing your plan

TroyDaBes — Wed, 23 Nov 2016 16:32:42 GMT

Soooo. What happened?