topic Re: Terrible Mod attitudes in Get Support

Terrible Mod attitudes

cj1221 — Tue, 04 Jan 2022 23:26:57 GMT

@Shazia_K She said porting will take 3 days due to technique error,but almost two weeks paased, she never respond any private massage and tag in discussions. Please refund to me and I cannot stand your customer service.attitude

Re: Terrible Mod attitudes

makkahn28 — Thu, 17 Nov 2016 11:19:14 GMT

Hi. Because PM's Promo, and the popularity of it and the issues ppl had when trying to switch, it created a huge back-log of troubleshooting that PM didn't quite expect.

They are trying to resolve all issues PPL had in the order they received them, All Carriers are like that, Except PM does their's w/o a call centre

Please be patient, @Shazia_K, @Mary_M, @Jeremy_M, @Saray_O, @Val_T, they maybe able to help when they're in the office in a few hrs. Please be calm, and patient, all will be well

Re: Terrible Mod attitudes

daredogg — Thu, 17 Nov 2016 12:35:34 GMT

I get it... they're ignoring JUST YOU! Think of how ridiculous that sounds.

I think it's unfair to accuse Shazia_K of having a terrible "customer service attitude" because she hasn't responded to your private messages! The moderators are swamped, and I'm sure she (and the 4 others) are doing their best to manage the huge influx. I'm sure they've been nothing but accommodating and polite in their responses.

Insulting the moderators isn't going to get you any quicker service. Now that you've come on here and posted again, and @makkahn28 was kind enough to tag everyone, they'll get to you when they're able. It sucks, I know!

Re: Terrible Mod attitudes

Rockdaddy22 — Thu, 17 Nov 2016 12:41:14 GMT

@Shazia_K is actually one the best 🙂 From what I've seen her and @Mary_M actually do the most around here.

Re: Terrible Mod attitudes

suno — Thu, 17 Nov 2016 12:54:13 GMT

+1 that @Shazia_K is top notch

Re: Terrible Mod attitudes

Shazia_K — Thu, 17 Nov 2016 14:13:03 GMT

Hello @cj1221,

I'm very sorry to see that you felt this way and this wasn't my intention at all 😞

I am currently in contact with the porting team, please allow a short time and I will reply to your private message.

Thank you @Rockdaddy22 @suno @daredogg @makkahn28

Shazia

Re: Terrible Mod attitudes

DKF — Thu, 17 Nov 2016 15:49:08 GMT

Hi Shazia_K
I too am having porting trouble. I switched to PM on Nov. 13th and have been trying to get support help since then. I sent you a private message 2 days ago describing the issue. I await your reply. Please assist me at your earliest convenience. Thanks DKF

Re: Terrible Mod attitudes

Hina — Thu, 17 Nov 2016 15:52:01 GMT

@Shazia_K Hi shazia! I have same issues with my porting my number and I messsaged you with all the detalis I will be very greatfull if you can help me port my number. Thank you!

Re: Terrible Mod attitudes

DKF — Fri, 18 Nov 2016 01:51:36 GMT

Okay @Shazia_K you are awesome!
You totally took care of my porting issue.
Thank you so much 🙂
DKF

Re: Terrible Mod attitudes

Rockdaddy22 — Fri, 18 Nov 2016 01:56:57 GMT

Thanks for the update @DKF she's a gem that's for sure 🙂 Welcome to the PM family, finally 🙂

Re: Terrible Mod attitudes

mohammedessam — Fri, 18 Nov 2016 02:00:07 GMT

@Shazia_K is the best

she is the only mod who replied to my messages within half an hour of sending the message to the mods, she fixed my account and everything is working fine now.

she is the best on this forum

Re: Terrible Mod attitudes

Hina — Fri, 18 Nov 2016 02:05:40 GMT

@Shazia_K Yes she is great solved my issue too.. everything is great now!!

Re: Terrible Mod attitudes

bryanbreguet — Fri, 18 Nov 2016 02:19:08 GMT

@daredogg wrote:
I get it... they're ignoring JUST YOU! Think of how ridiculous that sounds.

I think it's unfair to accuse Shazia_K of having a terrible "customer service attitude" because she hasn't responded to your private messages! The moderators are swamped, and I'm sure she (and the 4 others) are doing their best to manage the huge influx. I'm sure they've been nothing but accommodating and polite in their responses.

Insulting the moderators isn't going to get you any quicker service. Now that you've come on here and posted again, and @makkahn28 was kind enough to tag everyone, they'll get to you when they're able. It sucks, I know!

Did he say that? And he didn't insult anyone. And why should he care that she helped others? Fact is he still doesn't have service.

PM should be ashamed of how they are treating so many new customers. Let's stop being so apologetic of the mods and PM here and let's stop giving crap to the people who rightfully complained.

Re: Terrible Mod attitudes

Rockdaddy22 — Fri, 18 Nov 2016 02:21:22 GMT

what do you want to hear? THEYRE OVERWHELMED, it's pretty simple. They unfortunately underestimated how popular this amazing promo would be.

Re: Terrible Mod attitudes

Rockdaddy22 — Fri, 18 Nov 2016 02:22:03 GMT

You think they're the first company to misjudge something like this. Won't be the last either.

Re: Terrible Mod attitudes

bharris — Fri, 18 Nov 2016 02:23:32 GMT

Big thumbs up for @Shazia_K.

She solved the koodo porting issue with my phone and I REALLY HOPE SHE FIXES MY WIFES TOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!