topic Re: Porting Issue from Telus in Get Support

Porting Issue from Telus

716thompson — Tue, 04 Jan 2022 23:26:54 GMT

@Shazia_K

I had activated my SIM on Nov 7, and had service from Nov 8 at noon until Nov 9 at noon. I then had no service until Nov 10 when I was asked to reboot my phone; this gave me service but no data, no texting, and no incoming calls. It has now been 5 business days without a working phone, I have messaged all the mods, with no success since Nov 10. I have checked the APN settings and they are correct.

Any help would be greatly appreciated.

Thanks.

Re: Porting Issue from Telus

suno — Thu, 17 Nov 2016 12:58:47 GMT

What is the model of your phone?

Did you try doing a factory reset? Backup your phone before doing this.

Re: Porting Issue from Telus

716thompson — Thu, 17 Nov 2016 14:34:01 GMT

I have a OnePlus 2, have been through a factory reset, network reset, APN reset. I think the port just needs a little push on the other side. Not sure if there is anything else I can do on my end.

Re: Porting Issue from Telus

tangy07 — Thu, 17 Nov 2016 14:37:44 GMT

It's probably stuck in the middle somewhere. When i port from Telus, i activated a new number first on PM and then port my number over once everything was working on my phone.

Re: Porting Issue from Telus

716thompson — Thu, 17 Nov 2016 14:39:06 GMT

In hindsight, that's what I should have done. Live and let learn.

Re: Porting Issue from Telus

tangy07 — Thu, 17 Nov 2016 14:41:31 GMT

did you fill out all the information it was asking. account #, IMEI, PIN etc. They said the most important thing is the IMEI.

Re: Porting Issue from Telus

716thompson — Thu, 17 Nov 2016 15:24:56 GMT

Yes, they have the account number and both IMEIs for my phone. Thanks.

Re: Porting Issue from Telus

tangy07 — Thu, 17 Nov 2016 17:16:06 GMT

did you check on your telus account to see if your number is removed? When i did it, my number disappear right away from my telus account.

Re: Porting Issue from Telus

716thompson — Thu, 17 Nov 2016 19:03:32 GMT

My Telus is closed, and the SIM is deactivated.

Re: Porting Issue from Telus

tangy07 — Thu, 17 Nov 2016 20:30:43 GMT

ya probably need to wait then. Not too sure why. But if your account is closed on Telus side then i am assuming it is ported over.

Re: Porting Issue from Telus

Shazia_K — Fri, 18 Nov 2016 21:55:33 GMT

@716thompson,

I'm sorry about this!

I checked everything on your and all is set correctly, can you check your phone?

If your phone has two SIM slots, try changing slots. The IMEI numbers you sent me are definitely not of any of Telus phones as I wasn't able to find them in our systems.

Can you try your SIM card in any other unlocked phone?

Thanks,

Shazia

Re: Porting Issue from Telus

716thompson — Mon, 21 Nov 2016 23:55:16 GMT

@Shazia_K

I have tried my public mobile sim in two other phones, one locked to Telus and the other unlocked, no success. I have put the Telus SIM into my phone and it worked no problem, can a new sim card please be sent to me asap.

Thanks.

As well, can I get some kind reimbursement for my 2 weeks without a usable phone?

Re: Porting Issue from Telus

tangy07 — Wed, 23 Nov 2016 20:18:37 GMT

Have you tried these steps?

http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106796#U106796

Re: Porting Issue from Telus

716thompson — Wed, 23 Nov 2016 21:53:25 GMT

Had this issue on day one, got active service for 24 hours and now I haven't had any service for 2 weeks.

Re: Porting Issue from Telus

716thompson — Tue, 29 Nov 2016 19:53:07 GMT

After almost 3 weeks of waiting with no service, i have finally gotten the mods to send a new sim card, and so far my service is once again working great.

thanks to @Shazia_K