topic Re: Can't connect to internet using data in Get Support

Can't connect to internet using data

dpominville — Tue, 04 Jan 2022 23:26:56 GMT

Just joined Public mobile and can't get my phone to connect to the internet via data, works fine on wifi though.I got the 3G plan and i'm using a LG Nexus phone. I checked all the APN settings and they are all like mentioned online. When I try to go to a site using Google Chrome I get a message saying You are unable to access the web because of one of the following reasons: 1You have exhausted the data in your plan (impossible I have 1 gig and haven't used it yet) 2 your base plan has expired, (again, brand new plan), 3 you are roaming on a partner network in the USA (I'm in canada still so nope) 4 your phone has been reported lost or stolen ( got this from a buddy and it hasn't been reported lost or stole and text/phone part still works) 5 your account has been suspended to do fraudulent activity ( it doesn't say anything about that when I log into my account)

I need help!!!!

Re: Can't connect to internet using data

NDesai — Fri, 13 Jul 2018 23:47:00 GMT

@dpominville Login to your self-serve account and look on the Overview page to see if you have data available to use. If yes, go back to APN settings and match it with the one found here: https://apn-canada.gishan.net/en

Re: Can't connect to internet using data

will13am — Fri, 13 Jul 2018 23:46:47 GMT

@dpominville, do you see a 3G or LTE symbol next to the signal strength notification. When you go to settings, status, SIM status, does mobile network state say connected and Mobile network type hspa or LTE? If not then I think the APN may be wrong. Otherwise the other problem can be the mobile data needs to be turned on and data limit not blocking data usage. Just to be sure, this is the official knowledge base on setting up the APN.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: Can't connect to internet using data

lstokes — Fri, 13 Jul 2018 23:49:02 GMT

Hi there,

Try the solution I found for my LG Tablet.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Tablet-won-t-connect-to-data/m-p/252551

Hopefully this works for you!

Cheers,

Liam

Re: Can't connect to internet using data

dpominville — Fri, 13 Jul 2018 23:56:56 GMT

ok when I look at my overview page this is what it says under plan:

This plan includes: -
- 1GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

but then when I look under Data and add ons it says:

You currently don't have any Add ons on your account

As for the setting's i'm new to adroids this is my daughters phone and Im used to iPhones so having a hard time finding everything. I did find the APN settings and it's all the way it should be

Re: Can't connect to internet using data

will13am — Sat, 14 Jul 2018 00:10:24 GMT

@dpominville wrote:
ok when I look at my overview page this is what it says under plan:

This plan includes: -
- 1GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
but then when I look under Data and add ons it says:
You currently don't have any Add ons on your account
As for the setting's i'm new to adroids this is my daughters phone and Im used to iPhones so having a hard time finding everything. I did find the APN settings and it's all the way it should be

@dpominville, did you also select that APN just to make sure it gets used. Also do the other checks as I have already suggested?

Re: Can't connect to internet using data

Dunkman — Sat, 14 Jul 2018 00:11:56 GMT

If none of the above suggetions work, you may need to contact PM moderator to see whether they can help.

Re: Can't connect to internet using data

dpominville — Sat, 14 Jul 2018 00:13:02 GMT

yes the apn is selected.

I can't figure out how to do this part. When you go to settings, status, SIM status, does mobile network state say connected and Mobile network type hspa or LTE

when I go to settings I don't have anything that says status.....

Re: Can't connect to internet using data

NDesai — Sat, 14 Jul 2018 00:15:56 GMT

@dpominville Click on the Usage and see how much data you have remaining. If you don't see anything and have not used any data yet, contact the mod team and they will investigate.

Re: Can't connect to internet using data

dpominville — Sat, 14 Jul 2018 00:16:52 GMT

you know what i'm thinking my daughter might of used up all the data without knowing she did all in one day!!!! I just looked on the phone and that's what it looks like. Sorry to have bugged everyone 😞

Re: Can't connect to internet using data

Dunkman — Sat, 14 Jul 2018 00:25:25 GMT

At least you found out the reason.

You can buy an add on for extra data if needed. Expensve $30 for 1 GB

Re: Can't connect to internet using data

will13am — Sat, 14 Jul 2018 02:59:50 GMT

@dpominville wrote:
you know what i'm thinking my daughter might of used up all the data without knowing she did all in one day!!!! I just looked on the phone and that's what it looks like. Sorry to have bugged everyone 😞

D'oh.

Re: Can't connect to internet using data

Luddite — Sat, 14 Jul 2018 01:32:27 GMT

@Dunkman wrote:

At least you found out the reason.
You can buy an add on for extra data if needed. Expensve $30 for 1 GB

Starting your current plan early with moderator assistance is usually cheaper. A friend on the 19.5 GB 3G plan often restarts after only 2 months!

Re: Can't connect to internet using data

ShawnC13 — Sat, 14 Jul 2018 01:37:07 GMT

@Luddite wrote:
@Dunkman wrote:

At least you found out the reason.
You can buy an add on for extra data if needed. Expensve $30 for 1 GB
Starting your current plan early with moderator assistance is usually cheaper. A friend on the 19.5 GB 3G plan often restarts after only 2 months!

Could do that but this is just after one day .I think a better lesson would to now have to go rest of plan time without data. A teaching opportunity is here lol

Re: Can't connect to internet using data

JL9 — Sat, 14 Jul 2018 01:55:12 GMT

Ughhh...Daughters eh lol

Re: Can't connect to internet using data

PublicGoat — Tue, 07 Sep 2021 23:23:21 GMT

There you go my friend. You have committed yourself to the abuse and miss-use of this company. Please make sure your credit card stays current so you can pay for this miserable service. Service of the dropped calls and no internet when you require it. You will come to realize that one of the biggest communication companies in Canada is also one of the poorest purveyors of their core business.........COMMUNICATION.

I was with Telus in the past and found them to be very lacking, I promised myself I would never return, only to discover PM is a withered arm of this pathetic corporation. Where the service has not improved in the interval.

No my friend you were dazzled by the siren song of promises made only to realize you need to prepare yourself for repeated disappointments, to never get any data internet that you've paid for. These people will not and cannot help you. Just make sure you have public WIFI to save you.

Re: Can't connect to internet using data

Anonymous — Tue, 07 Sep 2021 23:40:15 GMT

@PublicGoat : Wow. Thread necro for a rant. I've been with Telus for decades. Cell service, wireless home phone, SmartHub, Optik tv/internet via fibre, dial-up internet, ADSL, copper landline. Coming and going with one service or another. I haven't had issues that are insurmountable or intolerable.

Re: Can't connect to internet using data

PublicGoat — Tue, 14 Sep 2021 00:16:57 GMT

I challenge you to take a trip to the Canadian wilderness where telephone service is intact and you desire to access an app or search only to have a message appear indicating in ability to connect to the internet.

Or you may be traveling between local municipalities and discover a message that was not received while out and then shows itself hours later after you arrive at your home wifi. A time sensitive message missed because PM did not use your included data for you to receive this message.

Bitter is a feeling that comes to mind.

Re: Can't connect to internet using data

Anonymous — Tue, 14 Sep 2021 00:48:24 GMT

@PublicGoat : I think you need a better understanding of how cell systems work and the services therein and especially how your phone works. If you are using iMessages configured to use the internet then you need to wait to find internet again. Same with Android chat/RCS.

If you're out of data then too bad so sad. Or, if you haven't configured APN on an Android or downloaded a carrier profile for an iphone then the cell data won't work anyway.

Being out of range is also a whole other matter.

So tell us...what exact scenario and account situation were you in when this terrible incident happened.

Re: Can't connect to internet using data

PublicGoat — Tue, 14 Sep 2021 21:32:31 GMT

Date Sun 12Sep21

Location travel #1 between Burnaby And Abbotsford

Phone worked fine

Was sent a "Whatsapp" message. Before 12:30 message needed an answer

15:30 returned to my home wifi, checked my messages................nothing

Within minutes the message was sent to my phone ...............3 hours late

Sep 1 2021

Journeyed to Vancouver Island stayed for 5 days with out the ability to access any of my apps unless I was in public wifi range. No restaurants sites hotel sites nothing

If that the service PM provides it makes me very unhappy