https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/253850#M99792 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/29305">@NotAnAmbiTurner</a>&nbsp;wrote:<BR /><P>Hello,</P><P>&nbsp;</P><P>I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?</P><HR /></BLOCKQUOTE><P><EM>You will</EM><EM> need the assistance of the Moderator Team. First fill in this form to authenticate your account/message <A href="https://about.telus.com/authenticationform.jspa?c=pm0" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">https://about.telus.com/authenticationform.jspa?c=pm0</A>. Be sure to click the "Twitter" (even if you don't have a Twitter account) button and enter your Community handle as the&nbsp;Twitter Username". </EM></P><P>&nbsp;</P><P><EM>Then immediately click this: <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><STRONG>message to moderators</STRONG></A> to send a private message to the moderator team with a&nbsp;description of your issue <STRONG>noting that you have validated the account</STRONG>.</EM></P> Fri, 13 Jul 2018 17:28:12 GMT ShawnC13 2018-07-13T17:28:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/253849#M99791 <P>Hello,</P><P>&nbsp;</P><P>I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?</P> Tue, 04 Jan 2022 23:26:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/253849#M99791 NotAnAmbiTurner 2022-01-04T23:26:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/253850#M99792 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/29305">@NotAnAmbiTurner</a>&nbsp;wrote:<BR /><P>Hello,</P><P>&nbsp;</P><P>I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?</P><HR /></BLOCKQUOTE><P><EM>You will</EM><EM> need the assistance of the Moderator Team. First fill in this form to authenticate your account/message <A href="https://about.telus.com/authenticationform.jspa?c=pm0" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">https://about.telus.com/authenticationform.jspa?c=pm0</A>. Be sure to click the "Twitter" (even if you don't have a Twitter account) button and enter your Community handle as the&nbsp;Twitter Username". </EM></P><P>&nbsp;</P><P><EM>Then immediately click this: <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"><STRONG>message to moderators</STRONG></A> to send a private message to the moderator team with a&nbsp;description of your issue <STRONG>noting that you have validated the account</STRONG>.</EM></P> Fri, 13 Jul 2018 17:28:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/253850#M99792 ShawnC13 2018-07-13T17:28:12Z