topic Re: Did I sign up for the Fall Promo correctly in Get Support

Did I sign up for the Fall Promo correctly

Lubkes — Tue, 04 Jan 2022 23:26:43 GMT

Hi there. After reading the instructions on a post about adding the promo, I think might have messed up while signing up for the promo. The post was detailing how o get the promo if you're renewel date is after the promo ends. I just had my payment go through November 13th for my original plan and my next payment was Febuary 13th. I figured that I select that the promo plan should start right away. But it seems I should have selected on next renewel according to the instructions. Does that mean I'm being double billed for my original bill on Nov 13th and today November 17th, when I purchased the promo? Or is everything okay? Some help would be appreciated so I'm not getting dinged for two bills within 4 days

Re: Did I sign up for the Fall Promo correctly

Watoko — Thu, 17 Nov 2016 05:27:29 GMT

Hi Lubkes,

What is your original plan? I am assuming it is a non-promo 90-day plan. If that's the case you will definitely get double charged, as you have told the system that you are taking the non-promo plan, and then later buying another 90-day promo plan. You will probably need to message the Public Mobile representatives to explain your situation, and they may reverse one of the charges.

Re: Did I sign up for the Fall Promo correctly

Lubkes — Thu, 17 Nov 2016 06:39:36 GMT

My original plan was 4 gigs with Unlimited Canada wide talk and text pad everything 3 months at $150. And, how would I contact a representative?