topic Re: Frustrated with PB in Get Support

Frustrated with PB

Rick007 — Wed, 26 Aug 2026 19:25:12 GMT

My service with PB is pathetic, my cell shows no connection when I have bars, texts do not send, some send 90 minutes after I send it, calls cannot be made when in a strong area, it so frustrating.

I have rebooted numerous times, removed and reinstalled the sim card and was wondering, could it be my actual sim card, I have used this card since my initial connection 8 or 9 years ago.

I am about to jump ship and find another provider but thought I would try this source for a fix.

Rick

Re: Frustrated with PB

slusagm — Wed, 26 Aug 2026 20:16:11 GMT

What phone you have?

Make sure PM sim is enabled and set as Primary. Try Reboot phone and Reset Network Settings

And it is physical sim? You tried in another phone?

Last, ask PM to re-provision the sim. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

Re: Frustrated with PB

BKNS27 — Wed, 26 Aug 2026 21:14:13 GMT

@Rick007

You might want to check the number of cell towers in your area. Use Telus towers for PM.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=45.447607&lng=-62.321663&zoom=11&type=Roadmap&layers=a&pid=0&ds=0

Re: Frustrated with PB

ApatheticFlow1 — Thu, 27 Aug 2026 19:22:19 GMT

If you have samsung phone and/or using android switch from RCS mode to regular mms/sms for sending sms texts it might solve this specific issue because if your sending texts via rcs mode (encrypted) and you have no data or lose wifi it won't get sent and you will not receive either.

As for the bars do what the others recommended.