topic Activation in Get Support

Activation

Mister_c — Tue, 25 Aug 2026 22:34:34 GMT

Hello, I have paid for my subscription on my desktop, but it is forcing me onto an eSIM screen with a QR code. I do not want an eSIM. I have a physical SIM card. Please manually update my account to my physical SIM and initiate my phone number transfer. when I try to activate on my mobile it is forcing and eSim activation, I do not need that I just want to activate a regular sim and then transfer my old number

Re: Activation

hairbag1 — Tue, 25 Aug 2026 22:39:37 GMT

@Mister_c

First; get a new hard sim...Amazon has fast shipping. Alternative; if there's a Mobile Klinik in your area, they have them available. Then download the Public Mobile app to your cell; log in to your new account, then finish activating your new account with your new sim. During the activation process, you're given opportunity to transfer old number over...just don't cancel old plan until you transfer to PM.

Re: Activation

hTideGnow — Tue, 25 Aug 2026 22:40:57 GMT

hi @Mister_c you might have chosen the wrong option. But you have a brand new PM sim card?

if you do, ask PM agent to help

you can actually open ticket right at My Account (or PM app) using the new Expert Messaging that just introduced. Submit ticket with Customer Support through Expert Messaging in one of these ways:

My Account on a browser: click Message Centre on the left pane to Start a Chat
Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/

Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")

Remember CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Re: Activation

Mister_c — Tue, 25 Aug 2026 22:57:39 GMT

I have a new PM SIM, I bought and paid for a new plan at stage 3 after paying I cannot activate the PM sim, it keeps going to the same page a loop I cannot get out of All I want to do Is activate the new PM SIM, then transfer my old number to PM...another Thing if I go to Mobile app it ask what number I want to transfer without ever activating the PM sim all I keep getting is you have a Esim and good to go, so I assume if I go it will try to activate an esim which I do not want