topic Re: Changing Plans in Get Support

Changing Plans

trellis — Tue, 04 Jan 2022 23:26:34 GMT

I want to change from a $42 plan to a $30 plan. My account has enough money. It won't allow me to activate new plan. How do I do it?

Re: Changing Plans

nishufan — Thu, 12 Jul 2018 21:34:40 GMT

Hi @trellis

Can you update your plan on the next renewable day? If you can, just updated it. If not, contact our community moderators.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-Moderators/ta-p/76452

Re: Changing Plans

trellis — Thu, 12 Jul 2018 21:51:54 GMT

I would like to change and activate this today because I have no service until I activate a plan. The $30plan preferrably. Online it gives text saying 'Change plan now' or wait til next renewal date but it gives nothing to click on to change plan now.

How do I contact a moderator?

Re: Changing Plans

matbasm — Thu, 12 Jul 2018 22:09:19 GMT

@trellis, when you go to change plan, and select your new plan, you can specify if you want the change now, or at the next renewal. However, if your account is currently suspended, you MUST ask a moderator for help in order to change your plan now.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Re: Changing Plans

passiveegg — Thu, 12 Jul 2018 22:10:13 GMT

so just personally message the @CS_Agent with ur phone number, account number, and they will help you out

Re: Changing Plans

stonechucker — Thu, 12 Jul 2018 23:50:51 GMT

It sounds like your plan is currently suspended. As such, you either must ask the moderators to do the change for you, or renew your previous plan at full cost, then future date the desired plan for next renewal.

Re: Changing Plans

CS_Agent — Fri, 13 Jul 2018 14:27:10 GMT

@trellis, I'm sorry to read about this issue and will be glad to assist you today. Please reply to the private message I sent you in order to sort this out.

Thank you for your patience 🙂

Aïssata