topic Re: eSIM QR Code in Get Support

eSIM QR Code...

raman65 — Sun, 23 Aug 2026 06:51:15 GMT

i want to activate my new esim and need QR code because i can't download app on my other phone. Please help me and send the QR CODE thanks

Re: eSIM QR Code

softech — Sun, 23 Aug 2026 06:44:02 GMT

@raman65 can you explain why you cannot download PM app on the new phone? Unable to receive 2FA?

You can reach out PM support and request them to send you an eSIM QR code. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

Re: eSIM QR Code

raman65 — Sun, 23 Aug 2026 07:23:11 GMT

Because my other phone is from different country iphone. So, i need QR CODE to activate me esim. I sent a private message to CS_Agent but no reply yet

Re: eSIM QR Code

softech — Sun, 23 Aug 2026 07:34:17 GMT

@raman65 a quick workaround is to make a new user account for the Apple App store and set it for Canada. Using this new account, you can download PM app on your new phone and login PM app and buy new rsim. After the eSIM is installed, you can switch the user profile on the iPhone back to your original profile.

Re: eSIM QR Code

raman65 — Sun, 23 Aug 2026 07:40:07 GMT

Is there any way if i can i get QR code from customer service support?

Re: eSIM QR Code

softech — Sun, 23 Aug 2026 07:43:34 GMT

@raman65 Actually, a phone from another country would not stop you from downloading PM app. It is the App store user account that matters. As long as the person who logged in, assuming yourself , has a Canadian profile, it will work

Another profile would be a quick workaround. But if you like to wait for agent, they should be able to send you the QR code