topic Re: Troubles porting from Koodo Prepaid in Get Support

Troubles porting from Koodo Prepaid

obesechipmunk — Tue, 04 Jan 2022 23:26:26 GMT

It's been three days since I activated my new Public Mobile SIM and so far I've been unable to port my number.

I know the PM staff are swamped right now so I'm posting here to see if anyone can offer a hand.

I followed the instructions for Koodo customers during the activation set-up and picked a new temporary number. Then when my account was setup I tried to change my number by logging into self-serve, going to "Plans and Addons" then "Change Phone Number. Everytime I click "Check Availability," I'm confronted by the following message:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

Things I've done:

1) Check off "I am authorized to port this number" before entering my number.

2) Check off "I am authorized to port this number" before clicking "Check Availability"

3) Changing my Koodo account email address

4) Changing my Public Mobile account email address

5)Entering my number, ticking off "I am authorized to Port this number" and then clicking submit.

6) PMing a mod with my problem and the details of my PM account + my Koodo account (did that back on Sunday, Nov. 13)

Putting it in plain terms: I cannot even access the page that prompts me to enter my Koodo account info.

Important things to know:

I have tested my new SIM by making a phone call - everything seemed to work fine.

When my friend tried to enter my new number (the one I'm trying to get rid of and replace with my old Koodo number) during the friend referal portion of the activation set-up, he recieved a message saying that my number is not registered (I missed out on a discount...) so it seems that even the new number PM gave me has some problems too.

I am still using my Koodo SIM and have not told Koodo about my intentions to switch (so my Koodo # hasn't vanished).

I'm looking forward to switching to PM and being a part of their whole community-based business strategy. I'm trying to be as patient as I can, but if I keep waiting around I'll be spending my money on a service that I can't use properly.

If anyone has gone through this and can lend a hand, I'd appreciate it.

Re: Troubles porting from Koodo Prepaid

marissa19 — Thu, 17 Nov 2016 02:07:29 GMT

The only thing I can think of is if someone else signed up for your Koodoo plan, therefore, it would technically be under someone elses name. I had to put my fathers name in under authorization name because he originally bought my plan 10 years ago. I wish you luck. Hopefully you can get away from Koodoo soon!

Re: Troubles porting from Koodo Prepaid

riversday — Thu, 17 Nov 2016 02:37:39 GMT

For some reason you can't use those instructions. I had the same problem because I was on a prepaid Koodo account. I PM'd Mary_M and gave her my details. A couple of days later, my phone number ported over.

Good luck, I hope it happens soon

Re: Troubles porting from Koodo Prepaid

ehsan — Thu, 17 Nov 2016 02:48:52 GMT

@obesechipmunk

I had the same issue and I was with Koodo.

I was using chrome and firefox, After dwitching to Intenet explorer, I was able to resolve this issue.

Re: Troubles porting from Koodo Prepaid

obesechipmunk — Fri, 18 Nov 2016 00:24:58 GMT

Thanks for your responses. I checked my koodo account. It is indeed under my name. I also dusted off my internet explorer and gave that a shot - no dice. Still waiting on the mods to port me over.