topic Re: I’m really angry in Get Support

I’m really angry

HayleyJanzen — Wed, 19 Aug 2026 22:47:16 GMT

I’ve tried to contact Public Mobile *countless* times today and can NEVER GET A HUMAN AGENT on the chat! I just purchased a new plan and can’t even activate it because the eSIM QR Code expired! However, in the meantime, I can’t login because the site already thinks that the new phone number is the one they need to use to verify!!!! I can’t verify anything because the eSIM isn’t working. If this isn’t fixed soo I want a refund because the REAL customer support is ZERO.

Re: I’m really angry

slusagm — Wed, 19 Aug 2026 22:48:01 GMT

You will need Public Mobile to help, but you need to open a ticket.

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

Re: I’m really angry

HayleyJanzen — Wed, 19 Aug 2026 22:51:32 GMT

No no no! None of this is working. I’ve tried and tried and no one is getting back to me. It’s within those hours listed on your “solution” but there is no one to help me.

US Mobile’s customer service is so much better… wish I still lived in the USA.

Re: I’m really angry

slusagm — Wed, 19 Aug 2026 22:56:26 GMT

@HayleyJanzen

so, have you opened a ticket yet?

if so, when did you open?

Re: I’m really angry

HayleyJanzen — Wed, 19 Aug 2026 23:00:15 GMT

I opened it at 3am this morning... I'm used to mobile services having 24/7 support and you get to talk to a real person.

Re: I’m really angry

Sansan — Wed, 19 Aug 2026 23:10:41 GMT

Yea, next time please do some more homework to avoid what you are going through now. Public Mobile is completely online, do it yourself.

You use the chatbot to ask questions and if your inquiry is not solved, you follow the link and choose subject to request an agent to help.

Did you get a confirmation email or sms that someone will get back to you when you created your ticket?

Even if they were busy, they should've replied to you by now.

I'm assuming that you clicked on the box on the lower right that says check for replies here and there's no response.

Re: I’m really angry

softech — Wed, 19 Aug 2026 23:12:11 GMT

@HayleyJanzen

I have escalated your ticket on your behalf. PM support will reach out and help.
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

Re: I’m really angry

HayleyJanzen — Wed, 19 Aug 2026 23:14:41 GMT

Guess I misunderstood what "Skip the wait time with 24/7 online solutions" meant in their marketing. Yeah, I did everything right on my end in regards to contacting support. I've done this with many other sites, but this is the only one I've had this level of problem with. I guess I'm annoyed how all of these companies are turning to AI for customer support, when there are nit-picky issues that their AI agent can't solve. It's frustrating.

Thanks anyway.

Re: I’m really angry

HayleyJanzen — Wed, 19 Aug 2026 23:15:11 GMT

THANK YOUUUU! :))))) I really appreciate it. Someone saw it! YAY!

Re: I’m really angry

Yummy — Wed, 19 Aug 2026 23:57:43 GMT

Only way to get support is to open a ticket and wait for agent to contact you. That is a price of cheap service...

Re: I’m really angry

CSA_PM — Thu, 20 Aug 2026 00:00:05 GMT

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage