topic Re: Ref #4535-0598 in Get Support

Ref #4535-0598

jswu333 — Tue, 04 Jan 2022 23:26:22 GMT

Hello Community & Mod,

I port my number from fido over 2 hrs ago. I did receive an error msg while setting up the auto pay/during activation. I tried to reactive again but it said sim card already have been used. I tried to log in but my email didn't register. I register a new account with my port in phone number and was successful(using the same email address as when activation). Now outgoing call works but incoming call & incoming message do not work. Can @Mary_M or other 3 awesome mod please help me to fix my issues as I know I already missed 10+ calls within this period. Thank you so much!

Jessica

Re: Ref #4535-0598

Luddite — Thu, 17 Nov 2016 01:16:03 GMT

Follow the directions in the post to private message the moderators:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

It may be several days before you have a response.

Try your Fido SIM; if it works just keep using it until it stops. Do not cancel your Koodo account.

Re: Ref #4535-0598

PhoneSeeker — Thu, 17 Nov 2016 01:59:30 GMT

Don't post your personal information such as your phone number because this is a public forum!