topic Re: activation failed in Get Support

activation failed

leeabelle — Tue, 04 Jan 2022 23:26:15 GMT

I recently received a public mobile sim in the mail and signed onto the website to set up my plan. I entered my payment details and went to activate my sim, but I got an error message saying the activation failed and to contact public mobile for assistance. My credit card has been charged. I sent an email to public mobile support but it has not been answered yet. Why did the activation fail but my card was charged??

Re: activation failed

marissa19 — Thu, 17 Nov 2016 00:39:35 GMT

My guess is that it was a website error or you might have accidentally entered some wrong info. You could try registering again but if it fails again you might still get charged twice. Otherwise, wait for a reply and they can reverse the charge!

Re: activation failed

Luddite — Thu, 17 Nov 2016 00:45:08 GMT

Follow the directions in the post to private message the moderators:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

It may be several days before you have a response.

Re: activation failed

neilselden — Thu, 17 Nov 2016 00:47:17 GMT

@leeabelle,

Try to avoid posting the same question in two different forums. 🙂

Cheers,

Neil