Non payment

Puckoff — Fri, 14 Aug 2026 18:21:56 GMT

Why did my payment not go through?

Re: Non payment

hTideGnow — Fri, 14 Aug 2026 18:26:02 GMT

sound like just an Autopay problem. Login My Account first. (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

Then click the button Pay and Resume services now and follow the steps to make payment.

If you don't see such a button, the use this link to access the payment page and make payment (remember to add E911 fees if it is applicable to your province):
https://myaccount.publicmobile.ca/en/account/payment/funds/card

if it still gives you error, you might need to pay by voucher instead. Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account. This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

Re: Non payment

Yummy — Fri, 14 Aug 2026 18:47:14 GMT

Check your account to confirm your payment was successful.

PM has issues with messages.

I received SMS my payment did not go through but after checking my account - everything was OK as expected.

topic Non payment in Get Support

Non payment

Re: Non payment

Re: Non payment