topic Re: Top up with Data Plan Add on - not working in Get Support

Top up with Data Plan Add on - not working

febpreet — Tue, 04 Jan 2022 23:26:12 GMT

As my data is fully consumed and still have 15 days to go for account renewal, I thought to top up my account with $30 for 1GB data just about half an hour ago. Account page does show $30 as account balance, but nothing shows up in 'My Add-Ons'.

I already rebooted the phone as well as reset the Network settings on iPHone 5S, but the internet is still not working.

Please help. THanks.

Re: Top up with Data Plan Add on - not working

MacMe — Wed, 11 Jul 2018 22:02:56 GMT

You might have topped up your account, but not actually purchased the add-on.

See step 1.5:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Top up with Data Plan Add on - not working

febpreet — Wed, 11 Jul 2018 22:20:27 GMT

Thanks. Even though, I see the Available Funds $30 (blue box, in the link provided), I don't see any Add on listed in 'My Add-ons' when I go to the 'My Plans and Add-Ons' page.

Re: Top up with Data Plan Add on - not working

MacMe — Wed, 11 Jul 2018 22:24:23 GMT

Since the money is in your account, you just need to purchase the add-on (step 2).

Re: Top up with Data Plan Add on - not working

lstokes — Wed, 11 Jul 2018 22:38:53 GMT

Hi there,

So you're half way there it seems. You've already add the $30 to your account. You now need to go to add-ons and select the 1GB for $30. That will consume the $30 and give you 1GB of data!

Cheers,

Liam

Re: Top up with Data Plan Add on - not working

will13am — Wed, 11 Jul 2018 23:32:51 GMT

This post includes illustrations of the 2 step proces for buying add-ons.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974