topic Re: Need help in Get Support

Need help

Jay_07 — Sat, 15 Aug 2026 14:50:40 GMT

How do I get my money back.

I order a service and it is not working, I can not arrivage and the price i agreed was different.

Re: Need help

softech — Fri, 14 Aug 2026 03:07:25 GMT

@Jay_07 what was the exact issue?

Try to discuss with PM CS agent for a solution. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

Re: Need help

fixin1 — Fri, 14 Aug 2026 03:07:37 GMT

@Jay_07 - For a refund, please contact a Customer Support Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please monitor an agent to respond back to you. They may notify you asking for some information through Private Message, in your community mailbox by clicking here: Mailbox. Also to note, Public Mobile is changing their Customer Support Experience, find out more here.

Re: Need help

slusagm — Fri, 14 Aug 2026 03:11:23 GMT

PM has a no refund policy. What price difference? Mind to share?

If you want to talk to PM, simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

Re: Need help

Jay_07 — Fri, 14 Aug 2026 03:13:44 GMT

Well, I have all the screenshot of the purchase and all the errors. If i don’t get my money back I will be reporting this to the police and small claim court. I did not use service and they still charge me

Re: Need help

Jay_07 — Fri, 14 Aug 2026 03:16:11 GMT

No refund policy!? Why it doesn’t says on my screen shot when I was purchasing. I used no service and I tried but it will not go through. So I need my money back

Re: Need help

fixin1 — Fri, 14 Aug 2026 03:18:06 GMT

@Jay_07 - As long as you haven't used the service, or weren't able to use it, you should be able to get a refund.

Public Mobile usually doesn't offer refunds, with certain exceptions.

Re: Need help

slusagm — Fri, 14 Aug 2026 03:18:24 GMT

@Jay_07 if service never works, they will likely issue refund. But bottom line is you have to open ticket and give a chance for them to help to complete the activation

Re: Need help

Jay_07 — Fri, 14 Aug 2026 03:19:21 GMT

I couldn’t use service, it would not let me activité the service. I am genuinely asking for my money back

Re: Need help

fixin1 — Fri, 14 Aug 2026 03:20:49 GMT

@Jay_07 - We are not Public Mobile Agents, just Community Members.

As long as you have filed a ticket here you should be able to receive a refund.

Re: Need help

Jay_07 — Fri, 14 Aug 2026 03:21:21 GMT

I did submit the ticket.