topic Re: data issues? in Get Support

Re: data issues?

SueUnderhill1 — Fri, 14 Aug 2026 01:09:00 GMT

No data today

hTideGnow — Fri, 14 Aug 2026 01:21:17 GMT

first, check network outage map and see if any network problem where you are
https://www.telus.com/en/on/outages

And login My Account using Incognito/private/secret mode on your browser and confirm if your account is suspended

if account is active, check your phone to confirm if Mobile Data limit is enabled.

Last, Reboot your phone and Reset network settings

SueUnderhill1 — Fri, 14 Aug 2026 01:27:13 GMT

- no network issues in my area

- account not suspended

- nowhere close to mobile data limit

Tried reboot and reset network settings

- Data started to work again 12 hours later.

Super frustrating

hTideGnow — Fri, 14 Aug 2026 01:32:02 GMT

but it is great it works now. 🙂