topic Re: Urgent no e-sim email in Get Support

Urgent no e-sim email

maximusdominus — Thu, 13 Aug 2026 14:47:21 GMT

Hello no e-sim email or activation code - QR on dashboard not working please send email

Re: Urgent no e-sim email

hTideGnow — Thu, 13 Aug 2026 14:51:16 GMT

you don't need the the QR code. if you used the app to subscribe, the app already installed it for you. Check if PM esim showing in Sim Manager or Settings -> Cellular screen

if it is there, then remove the old carrier sim card, or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, or you really cannot find it, ask PM agent to help. Submit ticket using this link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
please use the same Community account login you are using now to login and submit ticket

Re: Urgent no e-sim email

maximusdominus — Thu, 13 Aug 2026 14:52:44 GMT

Hello,

This is a new phone and won't let me in to download the app without carrier - please send email for e sim

or activation code here

Re: Urgent no e-sim email

hTideGnow — Thu, 13 Aug 2026 14:53:36 GMT

hi @maximusdominus

you need to ask PM agent to help. Submit ticket using this link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
please use the same Community account login you are using now to login and submit ticket