topic Payment in Get Support

Payment

Virge — Wed, 12 Aug 2026 18:39:51 GMT

Re: Payment

slusagm — Wed, 12 Aug 2026 18:41:43 GMT

Payment issue? cannot pay? or autopay failed and account suspended?

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Payment

Virge — Wed, 12 Aug 2026 18:43:36 GMT

How can I update my Credit card expiry date

Re: Payment

softech — Wed, 12 Aug 2026 18:45:17 GMT

@Virge

To update the card information, please login My Account, go to Payment > Manage Subscription > Manage Payment Method

Or update with PM app, go to Payment > Update Card Information (Ref: https://www.youtube.com/watch?v=prrhSmzdaBE)

After you updated your card, use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher