topic Re: trouble with purchasing the correct plan in Get Support

trouble with purchasing the correct plan

Ya7 — Wed, 12 Aug 2026 22:46:48 GMT

I am trying to buy the 30 / month plan but whenever I press it, the webpage immediately takes me to the "payment complete" webpage, shows the wrong plan, and I did not fill out any payment or address details. Not sure what to do. I have tried multiple times, signed out and signed in again and the result is always the same. plz help

Re: trouble with purchasing the correct plan

Dunkman — Thu, 13 Aug 2026 00:39:19 GMT

@Ya7

It might be easier to download the PM app on your phone and start activation via the App.

The website has caching issues, so you could clear cache first, incognito mode or a different web browser and try again, However, even if you do use the website, you will need to finish off the activation via the App on your phone anyways.

Re: trouble with purchasing the correct plan

Ya7 — Thu, 13 Aug 2026 03:54:41 GMT

I tried on the app and it does the exact same thing. Brings me to a window with the wrong plan and the only other option is to log out. I’ve tried deleting and reinstalling

the app as well.