topic eSIM QR CODE MISSING in Get Support

eSIM QR CODE MISSING

BorisCanada — Wed, 12 Aug 2026 17:19:21 GMT

Hello! I reactivated the line several weeks ago and still missing the email containing the eSIM QR code. I’m already back to Toronto but unable to use the service. Please email me an eSIM QR code at your earliest convenience.

Re: eSIM QR CODE MISSING

hTideGnow — Wed, 12 Aug 2026 17:23:15 GMT

hi @BorisCanada

you don't need the the QR code. if you used the app to subscribe, the app already installed it for you. Check if PM esim showing in Sim Manager or Settings -> Cellular screen

if it is there, then remove the old carrier sim card, or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then Make sure the Public Mobile sim is enabled , or Turn on this line option is toggled on. Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, or you really cannot find it, ask PM agent to help. Submit ticket using this link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
please use the same Community account login you are using now to login and submit ticket

Re: eSIM QR CODE MISSING

BorisCanada — Wed, 12 Aug 2026 17:26:24 GMT

Hello! I don’t have the app and unable to install the app on my device. For that reason I’m looking for an eSIM QR code to be emailed to me by a support agent.

Re: eSIM QR CODE MISSING

slusagm — Wed, 12 Aug 2026 17:41:34 GMT

You need the app to subscribe, especially for eSIM. So, did you complete the activation when you first subscribed? If you have only used the browser and got to the step for Payment, but not pick a phone number (or choose to port in number), then you didn't complete the activation anyway

if you cannot download the app for any reason , then ask PM to help. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )