topic Forgotten pin in Get Support

Forgotten pin

Kpm1 — Tue, 11 Aug 2026 19:17:37 GMT

Okay,

i got an account for my wife and the payment card changed. I can’t remember what email was used and what the pin is how can I pay this bill to have it reinstated? Please help!!

Re: Forgotten pin

slusagm — Tue, 11 Aug 2026 19:20:46 GMT

@Kpm1

ask Public Mobile to help you to log back into the account first

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

Re: Forgotten pin

hTideGnow — Tue, 11 Aug 2026 19:24:45 GMT

hi @Kpm1

if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 on your phone or call 1-855-4PUBLIC from another phone

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

For login issue ask PM support agent to help for accessing the account. You can submit ticket by Expert Messaging using this link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
and use the same Community login you are using now to login and submit ticket