topic Re: private message in Get Support

private message

MBAM — Tue, 11 Aug 2026 18:51:41 GMT

michael mcfall

cannot pay with my credit card ?

Re: private message

Yummy — Tue, 11 Aug 2026 18:28:34 GMT

Remove personal data from public forum.

Send direct message to CS_ Agent with your issue

Re: private message

slusagm — Tue, 11 Aug 2026 18:36:18 GMT

you have posted all your information on the internet. Please remove

and for payment, is the card on the system already?

If you have trouble paying, You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: private message

hTideGnow — Tue, 11 Aug 2026 18:37:27 GMT

hi @MBAM

please remove your personal info, this is just a Community of customers. Go back to your post, click the down arrow to remove those personal info

But for the payment problem, it is a common glitchy

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com