topic Re: My Account in Get Support

My Account

Mickeyrass2 — Tue, 11 Aug 2026 16:43:26 GMT

I can’t get into my account because I don’t have the original email anymore. Does anyone know how to change the email on your account. Apparently this can’t be done by myself.

Mickeyrass2

Re: My Account

slusagm — Tue, 11 Aug 2026 16:45:07 GMT

@Mickeyrass2

You will need Public Mobile to help. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

Re: My Account

hTideGnow — Tue, 11 Aug 2026 16:46:45 GMT

hi @Mickeyrass2

yes, PM agent and sort it out for you.

Ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage