Downloading purchased data

Gb75public — Tue, 11 Aug 2026 16:28:15 GMT

I purchased data from my public points and it isn't downloading to my phone. I have followed all of public mobiles help suggestions without success. Any ideas?

Re: Downloading purchased data

slusagm — Tue, 11 Aug 2026 16:43:02 GMT

you rebooted your phone?

and make sure you disable Data limit on your phone. Then Reboot phone and Reset network settings.

but if you still cannot use the extra data, ask PM to help. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

topic Downloading purchased data in Get Support

Downloading purchased data

Re: Downloading purchased data