topic Re: Cannot submit a ticket in Get Support

Cannot submit a ticket

AGAuto — Tue, 11 Aug 2026 00:18:03 GMT

I cannot submit a ticket. Been trying to resolve an issue for days and getting no where.

Re: Cannot submit a ticket

Chalupa_Batman — Tue, 11 Aug 2026 00:23:54 GMT

@AGAuto wrote:
I cannot submit a ticket. Been trying to resolve an issue for days and getting no where.

This is how you submit a ticket below. If it's OK, can you share your issues with the community? Maybe we can help.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

Public Mobile Chatbot - Contact Us

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cannot submit a ticket

hTideGnow — Tue, 11 Aug 2026 00:28:52 GMT

hi @AGAuto easier way to submit ticket. Just use private message.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot submit a ticket

AGAuto — Tue, 11 Aug 2026 00:35:46 GMT

I’m trying to transfer my phone number and I entered the wrong IMEI. I submitted a ticket successfully but then didn’t get a notification that I got a reply. I did get a reply but it’s been more than 24 hours so the ticket gets closed. Since then I’ve tried to resubmit a ticket and cannot click the “submit ticket” button at the end.

Re: Cannot submit a ticket

AGAuto — Tue, 11 Aug 2026 00:36:49 GMT

Private message doesn’t work

Re: Cannot submit a ticket

Chalupa_Batman — Tue, 11 Aug 2026 00:39:29 GMT

@AGAuto wrote:
I’m trying to transfer my phone number and I entered the wrong IMEI. I submitted a ticket successfully but then didn’t get a notification that I got a reply. I did get a reply but it’s been more than 24 hours so the ticket gets closed. Since then I’ve tried to resubmit a ticket and cannot click the “submit ticket” button at the end.

Hey @AGAuto

Please check your private mailbox here for a number that may assist with your porting issues.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Private messages do work. I've been doing this for several years now and have used the link offered myself.

Re: Cannot submit a ticket

hTideGnow — Tue, 11 Aug 2026 00:39:07 GMT

hi @AGAuto

for porting issue, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot submit a ticket

AGAuto — Tue, 11 Aug 2026 00:57:34 GMT

I got it figured out. Thanks for all the help! New to this!

Re: Cannot submit a ticket

hTideGnow — Tue, 11 Aug 2026 00:59:31 GMT

hi @AGAuto happy to help