topic Re: Account Info Not True!!! in Get Support

Account Info Not True!!!

Ell58 — Mon, 10 Aug 2026 18:52:42 GMT

Hi, For several months now PM has been telling me I've used up my data, when in fact I haven't used any data at all. I finally found the place to look up my records and it turns out PM shows I make up to 20 phone calls at the exact same minute. How is that even possible??? I'm really old and have no idea about this stuff and have gotten no where with PM, the CRTC, who actually told me they are not responsible for checking into public services, nor a government agency, and thus can't seem to get any help anywhere. My records show I make calls and use data at 4am while I sleep. I must have amazingly smart dogs if that is the case. I am just soooooo frustrated and can'

Re: Account Info Not True!!!

slusagm — Mon, 10 Aug 2026 19:04:37 GMT

phone call and data not related.

and are those phone calls end with 4001? if they are, then those are calls got forwarded to Voicemail

but if you want to work with PM to clarify it, ask PM by opening ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Info Not True!!!

umnikke8 — Mon, 10 Aug 2026 19:06:06 GMT

Data is reported in batches, so the time listed isn't important. As for phone calls, could they be incoming calls that got transferred to voicemail? The voicemail numbers end in 4001, 4002.. etc.

Re: Account Info Not True!!!

Ell58 — Mon, 10 Aug 2026 19:56:24 GMT

Thanks ever so kindly!!!