topic Re: data not working in Get Support

data not working

Cj27 — Mon, 10 Aug 2026 19:38:27 GMT

for the past 2 weeks I have been having trouble using Public Mobile data on my phone. I have tried the suggestions for resetting data, turning phone off etc. I am also having trouble with phone calls. Person on other end can't hear me. Have tried turning off wi fi, going outside, nothing seems to work? frustrated

Re: data not working

slusagm — Mon, 10 Aug 2026 19:40:49 GMT

what phone you have?

did you check Telus outage?

https://www.telus.com/en/on/outages

Re: data not working

Cj27 — Mon, 10 Aug 2026 23:56:53 GMT

Samsung galaxy a 35, its been going on for 2 weeks. telus can't be out all the time

Re: data not working

hTideGnow — Tue, 11 Aug 2026 00:01:23 GMT

hi @Cj27

you just joined Public Mobile? or just changed phone? or the voice service just going downhill all of the sudden?

if you have a physical sim, test it on another phone

also, please open a ticket with PM support agent and they can refresh the account for you and can help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: data not working

Cj27 — Tue, 11 Aug 2026 17:58:44 GMT

Can only get as far as Account Manegment. Log in is not an option under that heading