topic Re: Very disappointed (not what you think) in Get Support

Very disappointed (not what you think)

TE0991 — Tue, 04 Jan 2022 23:26:10 GMT

I would just like to say that I am very disappointed. Not about public mobile or about their customer service, quite the opposite in fact, but about all the super negative posts and comments going on in this forum.

Like many others I had some issues today setting up my account and getting things working properly. After some reading and a couple posts I contacted one of the mods for help. I PATIENTLY waited for a reply and with a few polite messages back and forth the problem was sorted in no time. My account is fixed. I have perfect service again. And my number successfully ported over within a matter of a couple hours.

This is an online based service. It is not perfect. If you want a call center to yell at when things don't go your way you're going to have to pay for it. There's a reason PM is able to offer plans like the promotion so cheap. It's because they have very little overhead and limited staff.

Please remember these are people on the other side of the keyboard, with lives and feelings and families. While they are working very hard to get your problems fixed they also have other responsibilities. Their world doesn't revolve around your phone.

Being courteous and patient goes a LONG way. Please and thank you are the basics for polite conversation. Your issue will get fixed. There's no need for hate and slander.

Thank you to all the Public Mobile staff for bringing us this great promotion plan and for working so hard to try and make the process as smooth as possible. You guys are doing great!

Re: Very disappointed (not what you think)

ShawnC13 — Wed, 16 Nov 2016 23:53:47 GMT

Well said and very close to what I said a few days ago. For those not comfortable with online service or maybe a slight delay this may not work for you but that is why they can offer the price plans they do. If you want that face to face or even voice on the other end of the phone you will need to realise that you will have to pay for the additional overhead and staffing.

Re: Very disappointed (not what you think)

PoweredByPho — Thu, 17 Nov 2016 08:04:08 GMT

@TE0991 wrote:

Like many others I had some issues today setting up my account and getting things working properly. After some reading and a couple posts I contacted one of the mods for help. I PATIENTLY waited for a reply and with a few polite messages back and forth the problem was sorted in no time. My account is fixed. I have perfect service again. And my number successfully ported over within a matter of a couple hours.

Wait... what?? You contacted them TODAY and received a response TODAY and fixed your problem TODAY??

That seems totally fair and transparent to those of us waiting for weeks without cell service and without a reply/acknowledgement.

Oh wait what was that second part? We shouldn't complain because you had your problem fixed in 1 day? Okay then master, no more complaints, you have made your point by creating this thread and belittling everyone else that has had legitimate issues with their cell service.

Re: Very disappointed (not what you think)

ben10nnery — Thu, 17 Nov 2016 00:01:00 GMT

I like the idea of Public Mobile and am generally a pretty patient person. Not a 12 days waiting patient person, haha. 🙂 And still waiting.

I hope with this large influx of people there's some more capital to add some more mods / support team. There's quite a few people on this board that know what they're doing and talking about. Hell, I used to work for Koodo and recognize the self serve system!

All the best! Here's to the future!

12 days...

Re: Very disappointed (not what you think)

Jtn — Thu, 17 Nov 2016 00:18:00 GMT

I'm glad your stuff got sorted out right away.

However, I sent 2 private messages last week about having the wrong plan renewed, and still haven't gotten a reply.

I also sent 2 private messages and 2 Contact Us emails early today about my girlfriend's new activation not going through and have not received a reply. She has absolutely no service, is unable to call or text or anything, and as a result, we have to change up our day's plans based around not being able to contact each other. The entire time, she is still paying for this non-existant service, and all we need is the PUK code to get this sorted out, which should take customer service a minute to pull up.

I'm glad you're happy with the customer service, but I am not.

Re: Very disappointed (not what you think)

bryanbreguet — Thu, 17 Nov 2016 00:17:42 GMT

I'm sorry but that's not acceptable. They are paid to do their job. When you see people who haven't had a reply in days, it is not acceptable.

I find your post completely useless and fairly condescending to the people who have had issues.

Re: Very disappointed (not what you think)

Ionut — Thu, 17 Nov 2016 00:26:01 GMT

@TE0991 I feel your pain. Everyday i've seen a lot of angry people who try to be "online warriors" for no reason.

If you wait 3 hours at Rogers store or more it better?.

I'm sure even if the PM services will be Free of charge people will still complain. That's the human nature.

We do like to fight and discharge our personal problem into others people.

For the Record: Been with Public since they opened 2010.

Never had a big issue like i found on this forum. Such : Cannot call, data, overcharged.

Most of the time we do make mistake when we set up things because we always been comfortable and wait others people to do our job. "That's why i pay!" No you don't! If you wanna find a carrier services which have employee go and aim for Rogers, Bell so on. Where you pay them to threat you like .....

The answer is so simple who doesn't like it can take his opinions and get back to the 70 $ for 2 GB of Data

All my e-mail was answered in a time manner.

All the Questions was answerd very fast and solid answer through our old experienced community friends.

All the glitches was resolved for my surprise very fast and if took couple of days i get discount as compensation.

Unfortunately that's how we are.

I don't think i've seen other Company which actually gave you something back. Loyality, Autopay, Community. Every month i have 33 $ discount.

Have over 10 friends which move to PM because of Signal Issue with Rogers , Bell. That's the most stupid thing. My friends which been with Rogers had no signal in their own basement. LOL. Unacceptable. I feel like WIND with Rogers and Bell.

Anyway good job with the positive feedback.

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:19:51 GMT

I have an issue activating my SIM,

post in the community, ping moderator since This monday and yet, no response.

Looks like no one read my message.

I am so disappointed.

Re: Very disappointed (not what you think)

PoweredByPho — Thu, 17 Nov 2016 00:23:45 GMT

@Ionut wrote:
I feel your pain. Everyday i've seen a lot of angry people who try to be "online warriors" for no reason.
If you wait 3 hours at Rogers store or more it still the same.
I'm sure even if the PM services will be Free of charge people will still complain. That's the human nature.
We do like to fight and discharge our personal problem into others people.

For the Record: Been with Public since they opened 2010.
Never had a big issue like i found on this forum. Such : Cannot call, data, overcharged.
Most of the time we do make mistake when we set up things because we always been comfortable and wait others people to do our job. "That's why i pay!" No you don't! If you wanna find a carrier services which have employee go and aim for Rogers, Bell so on. Where you pay them to threat you like .....
The answer is so simple who doesn't like it can take his opinions and get back to the 70 $ for 2 GB of Data
All my e-mail was answered in a time manner.
All the Questions was answerd very fast and solid answer through our old experienced community friends.
All the glitches was resolved for my surprise very fast and if took couple of days i get discount as compensation.
Unfortunately that's how we are.
Anyway good job with the positive feedback.
I don't think i've seen other Company which actually gave you something back. Loyality, Autopay, Community. Every month i have 33 $ discount.

Yes, try going without cell service for a few days and no acknowledgement and see how you feel then.

Just because you haven't experienced any issues, does not mean that anyone else that has is trying to be "an online warrior".

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:28:00 GMT

Let see if this is fair:

This is my issue posted on Friday and since then no one helped me, even after I ping some moderators:

http://productioncommunity.publicmobile.ca/t5/Discussions/Public-Mobile-Activation-Issue/m-p/91380#M24964

I can understand waiting for couple of hours, but nit days.

At the same some Appreciate if anyone could help me.

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:32:26 GMT

I think the best defense would be someone help how to fix our issues. Sharing your good experience would not help others that are having issues.

Please help others by taking action, and providing solution to their issues.

Re: Very disappointed (not what you think)

Ionut — Thu, 17 Nov 2016 00:39:16 GMT

@ehsan i don't know man. No joke. If a write a private message to our Saray_O or Shazia_K Mary_M i get answers within couple of minute.

Also go on Facebook. Write a Private Message on PM chat with your issue and phone number.. Usually Shazia_K or Mary stay there.

Next morning at 9 your ticket will be solved.

I changed my father plan from GF plan to the new 120 Plan in 10 Minutes. on facebook.

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:42:49 GMT

Thank you so much,

Finally someone message me and show me a solution. Just as FYI, I sent a private message to Saray_O or Shazia_K and Mary_M

No one respond to me.

Do you know to whom should I message on facebook?

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:44:15 GMT

Also appreciate if you could message moderator and let them know about my issue as they are respond to your message quickly.

Tnx

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:45:02 GMT

I forgot to tag you @Ionut

Re: Very disappointed (not what you think)

Ionut — Thu, 17 Nov 2016 00:46:09 GMT

@ehsan go on facebook. Look for Public Mobile page. Message. And just write a Message on the Private section. Any staff member available will answer your message. I believe if you write it now. Tomorrow morning you will get an answer.

Re: Very disappointed (not what you think)

ehsan — Thu, 17 Nov 2016 00:47:10 GMT

@Ionut

I will. Thanks for your help man.

Re: Very disappointed (not what you think)

MyzMc — Thu, 17 Nov 2016 01:15:41 GMT

I do think they should (if they don't already) have a queue/ticket system for support with first-in-first-out. Maybe they are trying to pick up the more important cases (eg: porting failed and no service) before less important cases.

Re: Very disappointed (not what you think)

bryanbreguet — Thu, 17 Nov 2016 01:18:10 GMT

@ehsan wrote:
Let see if this is fair:

This is my issue posted on Friday and since then no one helped me, even after I ping some moderators:

http://productioncommunity.publicmobile.ca/t5/Discussions/Public-Mobile-Activation-Issue/m-p/91380#M24964

I can understand waiting for couple of hours, but nit days.

At the same some Appreciate if anyone could help me.

Nah man, you don't get it, it's an online service. You don't get to have any expectations and you must wait and be happy about it. Please remember the employees here have families!

(obviously I'm being sarcastic)

Re: Very disappointed (not what you think)

bryanbreguet — Thu, 17 Nov 2016 01:23:55 GMT

@Ionut wrote:
@TE0991 I feel your pain. Everyday i've seen a lot of angry people who try to be "online warriors" for no reason.
If you wait 3 hours at Rogers store or more it better?.
I'm sure even if the PM services will be Free of charge people will still complain. That's the human nature.
We do like to fight and discharge our personal problem into others people.

For the Record: Been with Public since they opened 2010.
Never had a big issue like i found on this forum. Such : Cannot call, data, overcharged.
Most of the time we do make mistake when we set up things because we always been comfortable and wait others people to do our job. "That's why i pay!" No you don't! If you wanna find a carrier services which have employee go and aim for Rogers, Bell so on. Where you pay them to threat you like .....
The answer is so simple who doesn't like it can take his opinions and get back to the 70 $ for 2 GB of Data
All my e-mail was answered in a time manner.
All the Questions was answerd very fast and solid answer through our old experienced community friends.
All the glitches was resolved for my surprise very fast and if took couple of days i get discount as compensation.
Unfortunately that's how we are.
I don't think i've seen other Company which actually gave you something back. Loyality, Autopay, Community. Every month i have 33 $ discount.
Have over 10 friends which move to PM because of Signal Issue with Rogers , Bell. That's the most stupid thing. My friends which been with Rogers had no signal in their own basement. LOL. Unacceptable. I feel like WIND with Rogers and Bell.
Anyway good job with the positive feedback.

Oh okay then, you haven't had any problem so the people who did or do shouldn't complain, right?