topic Charges in Get Support

Charges

RobCCC — Mon, 10 Aug 2026 00:24:40 GMT

I have been reading contract and its unclear

So is there roaming charges while I am in Mexico ? The offer is USA Canada and Mexico

Thanks

Re: Charges

hTideGnow — Mon, 10 Aug 2026 00:26:59 GMT

hi @RobCCC

the page of the conditions is one page for all plans, so not every point there applies to your plan

if you have a Canada-US-Mexico plan, then roaming is included and no extra charges. Just when you go to Mexico, enable Roaming data on your phone (and you might still get a text about buying roaming, you can just ignore it, it is a default text sent to everyone)

Re: Charges

hairbag1 — Mon, 10 Aug 2026 00:29:19 GMT

@RobCCC

absolutley no extra charges or overages other than your regular plan costs. Make sure to enable roaming to use data when away.

Re: Charges

RobCCC — Mon, 10 Aug 2026 00:36:52 GMT

off topic can i keep my number

Re: Charges

hTideGnow — Mon, 10 Aug 2026 00:38:11 GMT

hi @RobCCC

if you have a Canada-US-Mexico plan, you can call all 3 countries while you are in Mexico with the same phone number, and you can receive calls there on the same phone number too

Re: Charges

RobCCC — Mon, 10 Aug 2026 00:40:27 GMT

when i change to public can i carry over my number

Re: Charges

hTideGnow — Mon, 10 Aug 2026 00:44:33 GMT

HI @RobCCC

Yes, you can port the number into Public Mobile (as long as it is a Canadian number).

Make sure the current number is active with a Canadian provider. Then download PM app and login, use the PM app to subscribe. After payment step, it will ask you the phone number, choose to bring in your own number and provide your old carrier account number (please do not use IMEI as the porting number info)

Re: Charges

hairbag1 — Mon, 10 Aug 2026 00:50:25 GMT

@RobCCC

when you do decide to activate a new Public Mobile account...I'd suggest you take a temporary number to start with. Then when everything is up and running as expected...initiate a transfer of your number from old provider to Public Mobile. Just don't cancel you old account...it'll deactivate once your number is successfully transferred to new Public Mobile.