topic Re: activation in Get Support

activation

anahid — Sun, 09 Aug 2026 22:43:22 GMT

paid for a subscription and received a physical sim card. downloaded the app insert the sim card. now the app asking me to pay for new subscription. so far not a good experience.

Re: activation

slusagm — Sun, 09 Aug 2026 22:55:53 GMT

You won't need to pay again, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activation

hTideGnow — Sun, 09 Aug 2026 23:04:56 GMT

hi @anahid

are you using the correct username and password? And you are using the Public Mobile app? Uninstall, reboot your phone and reinstall again and try

if same, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activation

anahid — Mon, 10 Aug 2026 00:36:38 GMT

I'm using the correct username and pass. I deleted the app and installed back. Same result. I have my whole family with PM but never had issues before.

Re: activation

anahid — Mon, 10 Aug 2026 00:38:01 GMT

No one got back to me. been 4 hours, shouldn't be this hard to switch carriers. Worst experience so far.

Re: activation

hTideGnow — Mon, 10 Aug 2026 00:39:15 GMT

hi @anahid

the support centre is closing soon for the night. Message them again for update

if still no answer tomorrow, message them again tomorrow morning